Beschreibung
• Good Communication Skills and customer service orientation• Ability to effectively prioritize and execute tasks in a high pressure environment.
• Proven analytical and problem-solving abilities.
• Strong documentation skills, good hands on MS – Office and other applications used for documentations.
• Various Report preparations and must have knowledge of various reporting tools.
• Exposure on remote management tools and workflow.
• Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment / provisioning, common application installation and troubleshooting, Hardware knowledge, disposal (disk wipe / degaussing), Smart Phones, Tablets, Thin Clients, beamers, Video Conference equipment, Analogue / Digital Phone sets, Web cameras.
• Active Directory: Knowledge on - Active directory, Proxy, DNS, Group Policy.
• Common end user applications : Knowledge of Exchange, Office 365, SharePoint applications
• Printers: Hands on experience on managing printers (Local & Network printers), toner /consumables (staples) / maintenance kit replacement.
• Network: Knowledge on – LAN setup, basic switching, passive networking, cable management (Data / Voice), Wireless AP.
• Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting, Disk Encryption, End-user backup, RSA securID.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Tools: Hand on experience on ITSM tools like Service Now.
• ITIL: Knowledge of ITIL processes and procedures.