Weekend IT/OT Operational Support - Remote
K2 Partnering Solutions
Ansprechpartner: Pisittha Kudtho
Frankfurt, Deutschland
ITNode.js
Beschreibung
- Employment Type: Contractor
- Duration: 4 months + possible extensions
- Location: Germany (Remote)
- Support Windows: Saturday morning to Sunday evening between 08:00 CET (12:30 PM IST) and 17:00 CET (9:30 PM IST) for both days
Job Summary:
Provide weekend IT/OT operational support and monitoring for the Kepware and Node-RED integration landscape. The resource will monitor system health, respond to and troubleshoot incidents, support Kepware configuration and industrial protocols including OPC DA/UA and MQTT, troubleshoot Node-RED/Node.js integrations, and coordinate with PTC Level 3 Support for complex issues and implementation of recommended corrective actions. The role covers Saturday and Sunday from 08:00–17:00 CET with a half-day weekday overlap for incident review, KT, handover, team coordination, SOP updates, and planned maintenance activities. Knowledge of PLC integration and Azure IoT is considered an advantage.
Roles & Responsibilities:
- Provide weekend IT/OT monitoring and operational support for Kepware and Node-RED environments.
- Monitor system health and troubleshoot Kepware, Node-RED, OPC DA/UA, and MQTT related incidents.
- Coordinate with PTC Level 3 Support for complex Kepware issues and implement recommended corrective actions.
- Perform incident analysis, resolution, escalation, documentation, and handover of pending issues.
- Participate in weekly overlap sessions for KT, incident review, queries, and coordination with the wider team.
- Support additional operational activities such as SOP updates, Kepware updates, and maintenance activities.
- Support PLC integration and Azure IoT-related activities where applicable.
Please let me know if you would be interested in this role or if you have time for a quick call to discuss further!
Best regards,
Poppy