Beschreibung
We are looking for two Insurance Incident Manager for our partner company in Munich.
Your potential client offers a wide range of insurance and fund products to over 85 million customers in more than 70 countries. The Insurance Group is a global financial services provider with services predominantly in the insurance and asset management business
Assignment
The Board function Business Transformation controls and bundles the international project portfolio for implementation of strategic Insurance target platforms for Core Insurance, web-based access ("oneWeb"), and central functions. Business Transformation will serve as an interface for Insurance OEs to jointly implement the strategic projects. The function will strive to create synergies for Insurance Group by harmonizing platform standards and IT landscape. The Incident Manager will account for and coordinate the overall Incident process to ensure an stable production environment.
Key responsibilities
Definition, establishment, controlling and ongoing optimization as well as execution of the release and change-process in reconciliation with all parties involved
Responsible and accountable (single point of contact) for all incoming Incidents and the overall Incident backlog (first escalation instance for operative issues or failures)
Ensure right communication management to all internal and external stakeholders
Manage efficient cooperation with functional and technical teams for the prioritization of Incidents and the delivery / deployment of coordinated fixes on time
Monitoring and ongoing optimization, as well as execution of Incident processes in alignment with the project team and all stakeholders
Responsible for Incident reporting (Status reports, Management analysis, statistics)
Key requirements / skills / experience
Very good process management skills and qualification (PhD, MBA, Diploma)
2-4 years of professional experience in international IT Projects and/or Incident Management
Strong analytical and conceptual skills
High technological affinity and functional process understanding
Self-sufficient and customer-centric working style
Well-developed social skills and cross-cultural experience
Excellent experience on IT implementation projects
Frame condidtions
Project start: ASAP
Project duration: 31.12.2017 – Extension possible
Language: Excellent English and German
Location: Munich
Looking forward to hear from you soon if you are interested in.