Beschreibung
User helpdesk support
I am currently searching for several technicians to work on site in Germany for one of Germany's largest IT outsourcing providers, this is a potential long term contract
Administration Remedy system - ticket collection
Ticket generation, processing and tracking in English (written and spoken) and German
SPOC for project management rollout Produban
Contact the center for users
Trouble-Shooting
Erstlosungsversuch when problems arise - even remote support
Discussing issues UHD team -> Knowledge Transfer
Contact with RP to emit the Floor Walker, Springer 'for local user support on the basis of a ticket in Remedy
Fluent German
I look forward to viewing your CV now.