Beschreibung
For our Client in Cologne, we are searching for a Technical Lead ITSM Tooling (m/f).Leading ITSM Tool Team with the main topics:
Ticketing (Triole for ServiceNow and AGIL/BMC Remedy incl. CMDB)
Reporting
Interfaces / Data Exchange between ticket systems
Project management of subproject ITSM Tooling (track budget and timeline, report to central Project Management)
Lead Designer in ITSM Tool Setup
Cooperation with ServiceManagement/Process stream
Plan & lead Design workshops with customer and internal (main responsible for Design concepts and documentation)
Plan, coordinate and track Tool implementations
Plan, coordinate and document UATs with customer and internal
Get approval for Go Live / complete subproject ITSM Tooling
ITIL Processes
ITSM Tools (preferred Triole for ServiceNow and or AGIL / BMC know-how)
Experience with complex tool design & implementation projects
Project Management know-how
Language: fluently English (german helpful but not necessary)
For a full breakdown of the project details and position deliverables please send the latest version of your CV to us. Reference :J Duration :6 Mm Location : Köln Languages : english emagine GmbH Voigt, Lukas T : F :