Beschreibung
We need very urgent for a client project an experienced Solution Designer Telephony Applications with the following skills:Technical degree in Telecommunications Technology or similar acquired knowledge
Experience with contact centre technology and processes including ACD, CM, IVR (CVP) modules
Experience with large scale CTI / CSTA / JTAPI / TAPI integrations running on CTIOS
Know how about voice recording and customer authentication (ASC,Nice,Verint,Cisco)
Remote troubleshooting in contact centre environment (PRISMA, Teamviewer etc)
Know how in the area of classical PSTN and IP telephony: DSS1, SIP, QSIG, ISDN
Experience with client and server virtualization (Citrix,VDI, VMWare, ESX, V-Block)
User Administration know how (AD, Group Policies)
Network know how (CN, VoIP, FW , DHCP, DNS, VPN)
Data exchange interfaces (MQ Import, SOAP, proprietary Dremove)
Data base know how in SQL or Oracle
Certified Cisco Voice or Network specialist and ITIL V3 foundation are a plus
Experience with CISCO IP Phones or other major IP phones are beneficial
Work experience in large IT infrastructure projects with multiple vendors and work streams
Ability to explain complex technical systems clearly
Experienced in customer communication
Excellent command of English and German Language
Experience with Allianz Business Process and related tools (ABS) is beneficial
Product ownership including roadmap and risk management responsibilities
Operates service at specified quality and availability levels
Reengineering and tuning of service as required, system test and surveillance
Adjustment of service to new technical or operative requirements
Installation, integration and configuration of off-the-shelf software components
Problem- and change management
Know-how Transfer between internal and external parties, alignment with other product owners
Consulting to customers and support of users, product marketing and stakeholder management
Documentation of service and service performance