ServiceNow Process Expert (m/f/d)
waynice GmbH
Ansprechpartner: Lara Atayalp
München, Deutschland
EnergiewirtschaftServiceNow Security OperationsProzessoptimierungChange ManagementProzessleittechnikProzessentwicklungProzessintegrationRelease-ManagementServiceNow App EngineProcess DiscoverySoftware-Engineering-ProzessService Control ManagementManagement von WertschöpfungsprozessenProzess ManagementSAP SignavioSAP POServiceNow IT-BetriebsmanagementWorkday Business ProcessServiceNow HR-Service-DeliveryKunden-prozesseServiceNow Kundenservice-ManagementServicenow
Beschreibung
We are currently looking for an experienced ServiceNow Process Expert (m/f/d) for our client
Your responsibilities:
- Independently analyse and further develop ServiceNow processes in Enhancement Management, Release Management and Change Management
- Design and create training materials
- Develop process documentation and onboarding content for Service Owners within the new operating model
- Provide expert guidance to Service Owners throughout the onboarding process
- Coordinate feedback loops with the Process Owners for Enhancement Management, Release Management and Change Management
- Develop measures to drive sustainable adoption of the new processes
- Guide users throughout the onboarding journey
- Share best practices, standards and practical guidelines
- Analyse feedback and derive suitable optimisation measures
Your profile:
- Several years of projectexperience as a ServiceNow Process Expert or in a comparable role
- Solid understanding of Enhancement Management, Release Management and Change Management processes
- Experience creating training materials and process documentation
- Proven experience supporting onboarding processes and introducing new ways of working
- Experience driving adoption and enabling users
- Fluent English
What you can expect:
- Start: 12.10.2026
- Duration: 3-6 months
- Workload: full time
- Project location: remote