Service Owner Storage & Backup (m/f/d)

Beschreibung

We are currently looking for a Backup and storage service owner (m/f/d) for our technology client

Start: June 2021
Contract: permanent
Location: S´Hertogenbosch (Netherlands) / Düsseldorf (Germany)
Language: English

Tasks:
- Single point of accountability for all aspects of dedicated service (scope, quality, pricing, delivery), in alignment with Strategy & Governance, Architecture & Innovation
- Responsible for the initiation, transition and ongoing maintenance & support of a particular service
- Accountable to IT Management for the performance of that dedicated service
- Accountable for the entire service lifecycle from Service Strategy over Service Design
- Drives initiatives towards service excellence (content, quality & cost), standardization, and innovation
- Budget Ownership: Responsible for service controlling and monitor the services end to end incl. management, Define service supply mix
- Guiding the entire service lifecycle from Service Strategy over Service Design, Transition to Service Operation and Continual Improvement + service decommissioning
- Review new demands and requirements from the Business in relation to the service and get back to the BRM
- Plan and follow up on the continuous service improvement of the service across the entire life cycle
- Define the different roles and permission levels required for all the support teams involved in the support model of the service
- Review Service enhancement suggestions, Incidents, common issues, check on Builds InProgress
- Identify Potential & Future enhancements reviewing new service offering/enhancements linked to the service and look at innovative, leading services in the market and review competitive services.
- Promote the service offering using communication channels (Intranet,) and communicate at all levels, from strategy to operations
- Review & Reply to Customer comments through the different communication channels
- Report the overall Service Performance on a Monthly Basis to the Management.
- Share business and Customer problems with the Service Delivery team and work on an improvement

Skills:
- Bachelor Degree in information technology/ Computer Science / Engineering, Business Administration, or a related technical discipline
- Several years related work experience in IT-Service-Delivery / IT-Operations / IT-Architecture
- Relevant experience of used systems and applications for his service
- Experience in multivendor Management and dealing with multiple suppliers
- IT Service Management and ITIL process framework
- Profound knowledge with regards to Backup
- Profound knowledge with regards to distributed file systems (DFS)
- Profound knowledge with regards to ServiceNow Request Fulfillment
- Strong interpersonal skills in communication, collaboration & Negotiation skills at different levels (customers, Suppliers,)
- Strong communication skills, in English, the local language is a plus
- Strong analytical ability, business acumen, problem-solving skills
- Capabilities, in financial & Budget ownership
- Project Management
- Structured and independent working style
- Analytical and conceptual skills
- Quick perception

Michael Bailey International is acting as an Employment Agency in relation to this vacancy.