Service Management Process Manager - 100% Remote Work - EU Citizens ONLY
iBSC ltd
Ansprechpartner: Ahmed Nagi
luxembourg, Luxemburg
ITDevOpsITILIt Service ManagementRemote-ManagementRemote-ServiceSoftware-Engineering-ProzessService Control ManagementService ManagementSoftware Configuration ManagementProzess ManagementJuniperService Delivery Management
Beschreibung
Service Management Process Manager – ITIL V3 / Juniper SD-WAN
Location: 100% Remote
Duration: 6 Months + Extension
Rate: €600 - €700 per day, all inclusive
Important - Eligibility: EU Citizens only and remote work can only be done in the EU – Applications outside EU will not be considered
We are looking for an experienced EU based, Service Management Process Manager to support a large-scale managed network services environment on a fully remote basis.
Key Responsibilities
- Develop, implement and manage Service Management processes based on ITIL V3 or DevOps best practices
- Support operational teams with process management and continuous improvement
- Review procedures and drive improvements in process maturity
- Perform or assist with process audits
- Measure and report on process performance, metrics and KPIs
- Manage the annual workplan for Service Management processes
- Write specifications for process-supporting tools
Mandatory Requirements
- At least 5 years’ experience in ITIL V3 process design and implementation
- Juniper SD-WAN
- ITIL Certification
- Fluent written and spoken English
- Good knowledge of one or several IT domains
- Solid documentation skills
- Strong organisational and analytical skills
- Strong interpersonal skills
- EU citizenship
Desirable / Bonus
- BAC+5 or higher education
- ITIL V3 certification or higher
- French language skills
100% remote | €600 - €700 per day all inclusive | EU Citizens only