[Senior] UX Researcher (m/w/d) in ANÜ – AFRA-11078
Randstad Digital Germany AG
Ansprechpartner: Talissa Blajan
München, Deutschland
Beschreibung
Key data
Duration: 01.10.2026 – 31.12.2028 + option for extension
Location: 100% Remote (Onshore)
Project language: Fluent English (German is a plus)
Workload: Full-time / 100%
Employment type: Arbeitnehmerüberlassung
Project description
Context: An international retail and e-commerce company is looking for an experienced external Senior UX Researcher to support the research and validation of customer- and colleague-facing digital products across web, app, and internal tools. The consultant will work in cross-functional product teams, driving foundational research, continuous testing, and data synthesis from early discovery through to post-launch optimization. The assignment requires a senior profile with strong research craft, Lean UX research experience, quantitative and qualitative data literacy, solid AI literacy, and the ability to collaborate independently with Product, Design, Engineering, Data/AI, and business stakeholders.
Scope: The consultant will take ownership of research workstreams across selected digital products and features. This includes framing research questions, selecting and executing suitable qualitative and quantitative methods, synthesizing insights into actionable product decisions, and validating hypotheses early and continuously. The consultant should be comfortable working in agile product environments, moving fast, focusing on impactful insights, and integrating closely with design and product decisions rather than producing heavy research reports. Experience with AI-assisted research tools and evaluating AI- or data-enabled product experiences is expected.
Key responsibilities:
- Own UX research activities for selected digital products and features from discovery to post-launch evaluation.
- Apply Lean research principles by conducting fast, iterative study cycles, using lightweight formats, and continuously validating assumptions with users.
- Collaborate closely with Product, UX/UI Design, Engineering, Data/AI, and business stakeholders to turn product hypotheses into clear research initiatives.
- Plan and execute a wide range of qualitative and quantitative studies (e.g., user interviews, usability testing, tree testing, surveys, card sorting, and field studies) across web, app, and internal tools.
- Combine qualitative research findings with quantitative data (e.g., analytics, funnels, A/B test results) to form a holistic understanding of user behavior.
- Evaluate AI- and data-enabled product features (such as search, recommendations, personalization, or AI assistants) with a focus on usability, transparency, user control, and trust.
Requirements – must have: (zwingend erforderlich, auch in Jahren und in den einzelnen Projektreferenzen aufgeführt und erläutert!)
- Min. 8 years senior-level UX Research experience for digital products in agile, cross-functional environments.
- Strong portfolio or case studies demonstrating end-to-end research ownership, showcasing clear methodologies, synthesis, and measurable impact on product decisions.
- Proven experience in Lean UX Research, rapid testing cycles, continuous user feedback loops, and hypothesis-driven validation.
- High proficiency with modern research and testing tools (e.g., UserTesting, Lookback, Qualtrics, Dovetail, Miro, Figma) and research participant management.
- Strong mastery of both qualitative methods (interviews, observational studies, usability testing) and quantitative methods (surveys, benchmark metrics, click paths).
- Confident interpretation of product analytics and quantitative data in collaboration with Data Analysts and Product Managers.
- Solid AI literacy and hands-on experience using AI-assisted research tools, combined with the judgment to evaluate insight validity and risk.
- Experience researching user trust, mental models, and interaction paradigms around AI-driven features is strongly preferred.
- Excellent stakeholder management, communication, and storytelling skills; ability to present insights clearly and influence product strategy constructively.
- Fluent English communication skills are required; German is a plus.
- Able to work independently as an external consultant while integrating smoothly into an international product team.
Requirements – nice to have
- Background in an international E-Commerce / Retail environment will be a plus.
- Key focuses: E-Commerce, Web & App Platforms, PDP (Product Detail Page), Search & Browse.
I look forward to receiving your resume, including your availability and desired terms (gross annual salary)!