Senior Support Engineer (L2/L3) - Strasbourg (Relocation is a must) - Long Term Freelance
iBSC ltd
Ansprechpartner: Ahmed Nagi
strasbourg, Frankreich
Beschreibung
Job Title: Senior Operations & Application Support Engineer (L2/L3)
Location: Strasbourg, France (Hybrid/ 2-3 days onsite per week)
Duration: 6-12 months rolling
Day Rate: €350 - €400 per day (depending on experience)
Candidate MUST relocate to Strasbourg (this is non-negotiable) / this is due to security reasons
Work Arrangement, Eligibility & Key Requirements (Please Read Carefully, before reading job spec)
- Location & Hybrid Model: This role is based in Strasbourg, France with a hybrid working model, 2-3 days per week onsite in the office.
- Relocation: If you are not already based in Strasbourg, relocation is mandatory for the duration of the contract. Remote work from other EU countries is not permitted.
- On-Call: The role includes an on-call rotation (approximately 7% of the time). During your scheduled rotation, you must be available on a 24/7 basis to respond to incidents.
- EU Nationality (Strict): Due to project restrictions, only candidates holding a valid EU passport will be considered. Permanent residency cards or work visas are not accepted for this role. Please do not apply unless you hold an EU passport.
- Security Clearance: A security clearance will be required and processed after selection.
- Background Check: A criminal record check will be required as part of the submission process to the client (further details will be shared upon shortlisting).
Job spec:
About the Role
We are looking for an experienced Senior Operations & Application Support Engineer to join a high-performing team supporting critical European public sector infrastructure.
This is a senior freelance opportunity based in Strasbourg, where you will act as a technical escalation point, drive operational excellence, and provide leadership within the support function.
Key Responsibilities
- Major Incident Leadership: Lead the resolution of major incidents and complex production issues, ensuring effective stakeholder communication and timely service restoration.
- Root Cause Analysis: Conduct and lead root cause analyses, post-incident reviews, and implement corrective and preventive actions.
- Observability & Strategy: Define and continuously improve monitoring, observability, and operational support strategies to enhance service reliability.
- Proactive Maintenance: Drive proactive maintenance, operational optimization, capacity planning, and performance improvement initiatives.
- Deployment Governance: Validate deployment, testing, and rollback strategies in collaboration with DevSecOps, Architecture, and Database Administration teams.
- Reporting & Insights: Prepare operational reports, trend analyses, capacity assessments, and service improvement recommendations.
- Automation: Lead automation and operational efficiency initiatives through scripting, tooling, and process optimization.
- Mentorship: Provide technical leadership, mentoring, and guidance to support teams while fostering operational excellence.
Required Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s degree is an advantage).
- Experience: Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operations or support role.
- ITIL: Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
Technical Stack:
- Extensive experience with Linux/Unix environments.
- Containerized and cloud-native platforms (Kubernetes, Docker).
- CI/CD ecosystems and automation tooling.
- Strong expertise in observability, logging, and performance monitoring tools (e.g., Prometheus, Grafana, ELK, Dynatrace).
- Integration: Proven experience supporting middleware and integration technologies, including API management, messaging, event streaming, identity management, and web platforms.
- Soft Skills: Demonstrated ability to lead complex incident management, capacity planning, operational risk assessment, and service improvement programs. Strong stakeholder communication skills.
Desirable
- Professional certifications such as ITIL Intermediate/Managing Professional, advanced Linux, cloud platform, Kubernetes, or equivalent.
- Fluency in French (in addition to English).
To Apply
Please send your CV and confirmed daily rate.
Only candidates meeting the strict EU passport and relocation criteria will be contacted.