Senior LEAN IT Infrastructure Consultant (M/W/D)
K-Recruiting
Ansprechpartner: Patrick Neubauer
remote, Deutschland
Medizin und PharmaSix SigmaLean ProzesseLean EnterpriseLean Six SigmaLean Six Sigma Black BeltWorkflows
Beschreibung
Senior LEAN IT Infrastructure Consultant (M/W/D)
Task:
- Agree priority services, process scope, baselines, and measurable success criteria with management at the start of the engagement
- Assess the maturity of existing processes, service descriptions, operational handbooks, ownership, and governance
- Define, simplify, standardize, and implement processes for prioritized core IT infrastructure services
- Identify and eliminate waste, bottlenecks, duplication, delays, rework, and unnecessary handovers
- Create and standardize service descriptions covering scope, ownership, responsibilities, dependencies, support model, service levels, and key controls
- Create practical operational handbooks covering daily operations, monitoring, maintenance, handovers, escalation, recovery, and recurring operational activities
- Establish clear end-to-end ownership, responsibilities, interfaces, decision rights, and escalation paths
- Improve interfaces, dependencies, and handovers between IT Infrastructure and relevant stakeholder departments
- Improve operational readiness, monitoring, incident follow-up, problem management, and root-cause analysis
- Create practical process documentation, workflows, templates, KPIs, and Standard Work
- Introduce innovative approaches that deliver measurable operational and business value
- Facilitate cross-functional workshops and guide stakeholders from process design through implementation and adoption
- Establish governance and review mechanisms to ensure that processes and documentation remain current
- Coach internal teams and progressively transfer responsibility for maintaining and improving the established processes
Qualification:
- Senior experience in LEAN transformation and process optimization
- Practical expertise in selecting and applying appropriate LEAN methods, including Value Stream Mapping, SIPOC, Gemba, Kaizen, PDCA/DMAIC, root-cause analysis, Standard Work, and Visual Management
- Good understanding of IT infrastructure operations and related end-to-end processes
- Proven hands-on experience creating and implementing IT infrastructure processes, service descriptions, operational handbooks, and related governance
- Experience with service ownership, operational handovers, monitoring, incident and problem management, operational readiness, and documentation
- Ability to establish structure in environments where processes, documentation, ownership, and internal process-management capabilities are not yet sufficiently mature
- Hands-on and implementation-focused working style, with a proven ability to sustain improvements beyond the recommendation stage
- Experience working effectively in complex matrix organizations
- Ability to improve processes without compromising service stability, security, compliance, or operational resilience
- Confidence and resilience when challenging established practices and managing resistance
- Excellent communication and facilitation skills, with the ability to influence senior, technical, and non-technical stakeholders
- Strong coaching and knowledge-transfer capabilities
- Fluent business English, both written and spoken
- LEAN Six Sigma Black Belt, comparable advanced qualification, or equivalent practical experience
- German language skills are an advantage
- Strong and hands-on personality: Speaks openly and directly, stands their ground with senior stakeholders, and pushes decisions and process improvements forward with determination, while remaining approachable, professional, and collaborative.
Framedetails:
Start: 01.02.2027, Softstart zum 18.01.2027 möglich
Duration: 11 months
Workload: 5 days / week
Location: Remote