Salesforce Program Manager

USA  ‐ Vor Ort
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Schlagworte

Salesforce.Com Stakeholder Management Innovation Vertrieb Marketing Budgetierung Kundenbeziehungsmanagement Unternehmensverwaltung Geschäftsprozesse Geschäftsplan Prozessoptimierung Geschäftsanforderungen Kundenerfahrung Kundenzufriedenheit Projektplanung Programm-Lebenszyklus-Phase Risikoanalyse Programmumfang Metriken Datenmanagement Projektlieferung

Beschreibung

Title: Salesforce Program Manager

Location: United States

Job Type: Full-time

Summary: We are seeking a dynamic and experienced Salesforce Program Manager to lead a large-scale program encompassing Sales, Service, Experience, Marketing, and Commerce Cloud implementations. The ideal candidate will possess strong leadership skills, deep expertise in Salesforce platform capabilities, and a proven track record of successfully managing complex programs. This role offers significant opportunities for growth and advancement, including the potential for future partner promotion.

Responsibilities:
  • Lead the end-to-end implementation of Salesforce solutions across Sales, Service, Experience, Marketing, and Commerce Clouds, ensuring alignment with business objectives and stakeholder expectations.
  • Define program scope, goals, and deliverables, and develop detailed project plans, timelines, and resource allocations to drive successful execution.
  • Establish and maintain strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to ensure collaboration and alignment throughout the program lifecycle.
  • Manage project budgets, resources, and timelines effectively, identifying risks and issues proactively and implementing mitigation strategies to minimize impact on project delivery.
  • Oversee the work of project teams, including internal resources, third-party vendors, and consultants, providing guidance, support, and coaching as needed to drive high performance and achieve project goals.
  • Drive continuous improvement and innovation by leveraging Salesforce best practices, industry trends, and emerging technologies to optimize business processes and enhance the customer experience.
  • Communicate program status, milestones, and key metrics to executive leadership and other stakeholders regularly, providing transparency and accountability for program outcomes.
  • Foster a culture of collaboration, empowerment, and accountability within the program team, promoting a positive work environment and encouraging professional growth and development.


Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience); advanced degree preferred.
  • 7+ years of experience managing large-scale CRM programs or projects
  • Strong understanding of Salesforce platform capabilities, including configuration, customization, integration, and data management.
  • Proven track record of successfully delivering complex, cross-functional initiatives on time, within budget, and with high customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders at all levels of the organization.
  • Strategic thinker with the ability to translate business requirements into actionable plans and drive results through effective execution and problem-solving.
  • Demonstrated ability to adapt to changing priorities, navigate ambiguity, and thrive in a fast-paced, dynamic environment.
  • Passion for continuous learning, innovation, and driving positive change, with a commitment to excellence and a customer-centric mindset.


Benefits:
  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities
  • Opportunities for growth and advancement
  • Potential for partner promotion
Start
06/2024
Dauer
June
Von
Phaidon International
Eingestellt
19.04.2024
Projekt-ID:
2741699
Vertragsart
Festanstellung
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