Project opportunity for Snr Technical Consultant - ServiceNow | Europe| 100% Remote
AMM ENTERPRISE GmbH
Ansprechpartner: Priya Badiger
Frankfurt, Deutschland
Beschreibung
Dear Candidate,
Please find the details below
Role: Snr Technical Consultant - ServiceNow
Location: Europe| 100% Remote
Mode: Freelance B2B contract
Language: German & English
Required Skills: ServiceNow Platform, ITSM / ITOM/ ITAM / Platform workflows, Solution Design, ServiceNow integrations
JD
Responsibility of / Expectations from the Role
1. Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value.
2. Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes,
decision-making and problem-solving for long term success
3. Conduct workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
4. Review, guide and validate technical deliverables including configuration, integrations, testing and technical
documentation.
5. Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.
Desired Competencies
- 8+years of ServiceNow Professional Services / Consulting experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving
- ServiceNow certifications in aligned workflow (CSA/CAD/CIS) - mandatory
- Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership
- Creative with comfort running projects independently
- Experience working collaboratively, driving complex issues through analysis and resolution
- Guide customers through technical documentation and discussions, driving innovation for consistent delivery and completing required documentation such as business requirement workbooks for technical aspects of the solution
- Participate in workshops with customers to assess current processes and establish future-state processes
- Provide oversight and unit testing of code developed by partner or customer employees
- Provide feedback to product development to improve the product based on experience gained with customers
- Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilization, risks and actions
- Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
- Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
Good-to-Have
- Industry domain expertise
- Additional ServiceNow certifications
- Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes
- Confident communicator whois comfortable withowning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time
- Proficiency with project and resource management tooling like ServiceNow PPM/SPM will be a plus
If interested in this role, please share your CV to ***@***.com