Beschreibung
Location: Germany - StuttgartExperience: 5-6 years of Experience
Language: German, English
Skills: ITIL V3.0/4.0, SIAM, Process Consulting, Service Management.
Requirement:
• Major Incident Management
• Excellent communicator keeping everyone informed at right intervals during major incidents.
• Able to articulate and translate information across the varied stakeholder range, teams, and partners.
• Very Stable and manage MIM process reliably during a crisis.
• Planning and presiding over meetings
• Fair understanding of the IT organisation
• Define and develop Major Incident Management process.
• Ensures that the process documented, maintained & communicated to all stakeholders.
• Review effectiveness and efficiency of the Major Incident Management process and identify opportunities for process improvement.
Responsibilities:
• Drive process improvement initiatives and publish status report on the outcomes.
• Ensure timely resolution of incidents, reducing downtime to the business, resulting in a higher availability of the service.
• Validate Service Failure with Business.
• Identify recurring issues by performing trend analysis on incidents.
• Engage with responsible teams for Major incident analysis, troubleshooting and resolution.
• Engage with various stakeholders to confirm Service Restoration.
• Maintain Major Incident Communication Process and validate Major Incidents.
• Send Communication/ Major incident updates to SIAM and business stakeholders as required.
• Track and report on SLA compliance and KPIs for MI’s across delivery tracks.
• Validate, Approve RCA and Update respective problem
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 360.00€ per day