Beschreibung
ITSM Tool Implementation and Integration,
My Client a market leader in the transportation and logistics area is searching for an ITSM tool implementation and integration specialist to contribute and deliver input for the ITSM project, (milestone, deliverables, scope)
Actively support ITSM Tool implementation:
- Core System Setup of Tool (AD, Email, initial data load)
- Implement core processes (Incident, Change, Config. SLM)
- Integrate new ITSM Tool with old Remedy system
- Integrate ITSM Tool with other systems, such as Monitoring and Troux,
Experience in:
- ITILv3 Foundation.
- Experience working in IT Operations and especially in an environment with multiple service providers.
- Experience with CMDB design (greenfield approach) and also improvement activities.
- Experience with an ITSM Tool implementation (Remedy or ServiceNow preferred) and tool integration with other ITSM tools and monitoring solutions.
Look forward to receiving your profile.