Beschreibung
Helpdesk? Identify and diagnose issues and problems.
? Install and configure Desktop/Laptop PCs and peripherals such as printers and USB connected devices.
? Support mobile devices such as iOS (iPhone and iPads) and Android (mobile phones).
? Troubleshoot hardware and network connectivity issues.
? Provisioning of hardware devices remotely.
? Collect, provide, and maintain detailed records in service requests regarding actions taken to resolve.
? Troubleshooting of 0365 issues such as (unable to send /receive emails, teams not working)
? Azure Directory – Password reset, User provisioning etc.
? Escalate service requested to higher-level Support Technicians in a timely manner when needed.
? Communicate with all types of associates and exhibit exceptional patience.
? Work with vendors to ensure associate resources are available.
? Provide leadership with feedback regarding high-interest areas of concern for associates and frequently encountered challenges.
? Communicate with all types of associates and exhibit exceptional patience
Skills Required
? Windows 10/11
? 0365
? Password re-set
? Printer troubleshooting
? Ticketing tools
? Language : English/German
? Experience: 1 year, Service Desk