Beschreibung
For our key client in Munich, Germany, we are looking for an IT Incident and Problem Specialist.Desired key skills:
• Very good IT Infrastructure knowledge
• Good understanding of ITIL and its related processes, particularly Incident & Problem Management
• Nice to have: ITIL Certification
• English – mandatory, German – nice to have
Selected tasks:
• Provide regular incident bulletins to IT support staff concerning open incidents and service requests
• Develop, co-ordinate and promote incident management activities across the whole of IT
• Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution
• Work with all stakeholders to identify root causes
Project overview:
• Start: ASAP, latest in October
• Duration: 8 months
• Workload: 5 days per week on-site
• Location: Munich, Germany
• Language: English
Interview slots with our client can be arranged on short notice.
If you are interested in finding out more or can recommend a colleague please don’t hesitate to get in touch.