Beschreibung
Hello Consultant.Are you a Field Service Engineer based in Berlin and looking for a new project or permernent Position? DM me or email to if you are interested.
Role: IT – Field service Engineer
Location: Berlin, Germany
Is it Permanent / Contract: 6 months if contract
Is it Onsite/Remote/Hybrid: Onsite
Language: German native speaker / fluent speakers
Must Have Skills* Primary Skillset :
• Desktop services : Windows, MAC - Providing support for end-user devices and break-fix for all users
• resolve underlying Infrastructure/Application Issues
• Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.
• Experience in home networks and Wi-Fi in aan effort to troubleshoot such issues.
• Must follow ITIL processes and procedures and ITIL framework certification preferred.
JD
• Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.
• Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.
• Experience in Security Administration of Active Directory. Not required for this position but a plus if the applicant has experience in employee additions, transfers, and deletions. Have experience in creating security groups and also experience in server security access.
• Must follow ITIL processes and procedures and ITIL framework certification preferred.
• Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team
• Handle user device issues & break fixes wherein all user tickets will be routed through the Service Desk.
• All incidents or service requests will be assigned priority as per company policy and accordingly worked upon by deskside teams for resolution or in case requiring device OEM (Original Equipment Manufacturer) support, would be triaged to respective OEM’s.
• Coordinate Dispatch support