Interim - Banking Operations Complaints Team Lead (m/w/d)
YER Deutschland
Ansprechpartner: Anna Klas
Berlin, Deutschland
Beschreibung
Für unseren Kunden suche ich nach einem Banking Operations Complaints Team Lead (m/w/d).
Start: 01.10.2026
Dauer: 31.12.2026 +
Auslastung: 100%
Einsatzort: Berlin (80% onsite, 20% remote)
Projektsprache: Deutsch & Englisch
Aufgaben:
- Lead and develop the Banking Operations Complaints Team, ensuring high-quality and customer-focused complaint handling.
- Own the end-to-end complaint process, from intake and investigation to resolution and closure.
- Ensure compliance with regulatory requirements, internal policies, and complaint handling standards.
- Monitor KPIs, identify root causes, and drive improvements across processes and customer journeys.
- Collaborate with cross-functional stakeholders to deliver the best customer experience.
Anforderungen:
- Experience in Banking Operations, Customer Operations, Complaints Management, or a similar financial services environment.
- Proven experience leading and developing operational teams.
- Good knowledge of complaint management, regulatory requirements, and risk considerations in banking.
- Good organizational, problem-solving, and stakeholder management skills.
- Fluent in German; English proficiency is preferred.
Bei Interesse freue ich mich auf Ihre zeitnahe Rückmeldung mit einer kurzen Darlegung Ihrer Passgenauigkeit zu dieser Position.
Herzliche Grüße,
Anna Klas
Senior Recruitment Consultant - YER Deutschland GmbH