Incident Manager

Beschreibung

Start: 01.07 – maybe sooner
Type: full-time
Contract: initial 6 months with the view to extend
Industry: financial services

Key Responsibilities:
• Drive daily calls for open risk/ issues for the build and design team
• Track open activity and act as a focus point to have the team working on risks/ issues
• Support with generic IT and process knowledge on resolving risks/ issues
• Identify repeating risks/ issues and raise an according problem ticket
• Provide reporting on progress of risks/ issues handling
• Drive weekly problem management calls
• Manage additional calls on individual problem tickets
• Track open activity
• Drive external teams to support problem-solving process

Essential skills:
• Large corporate environment experience
• Having worked in international set ups
• ITIL knowledge, mainly around setting up Incident and Problem Management
• Proven communication skills & abilities
• Independent and self-motivated
• Excellent process documentation skills
• Ability to motivate people
• Process development and project management knowledge would be highly regarded


If this sounds like you and you are ready to take on your next challenge we would like to hear from you TODAY. Please forward your CV in English to Alternatively call Doreen on for a confidential discussion.


networker, projektberatung GmbH
Doreen Mehlmann

Eschborner Str. 4
61476 Kronberg i.T.
Telefon:
Mobil
email:
http://www.networker-gmbh.de