Beschreibung
zum kurzfristigen Projektstart für unseren Endkunden suchen wir Unterstützung in einem Projekt in Montreal.Der Einsatz ist - mit Ausnahme gelegentlicher Dienstreisen nach Deutschland - Vollzeit vor Ort !
Hier die Projektbeschreibung:
Skill:
1. Five years of business experience as a service engineer or IT specialist (preferably in the field of Public Key Infrastructures and Public Key Directory systems, CSCA certificates, master lists)
2. Experience in administering the following systems and applications:
2.1 Red Hat Enterprise Linux (RHEL)
2.2 Microsoft Windows Server and workstations
2.3 VMware vSphere Cluster
2.4 Hardware Security Modules (Utimaco)
2.5 IP-based network infrastructures with VPNs, firewalls and load balancers (NetApp, Stonesoft, Checkpoint, Genua, F5)
2.6 Lightweight Directory Access Protocol (LDAP; Oracle Directory Server)
2.7 System monitoring and auditing
3. Excellent verbal and written communication skills in English and French (German would be nice to have)
4 . Ability and desire to provide excellent customer service as key account supporter for a global organization
5. Ability and desire to provide live support to globally distributed customers (by phone, email and ticket system)
6. Familiarity with the ITIL framework regarding the support organization
7. Ability, experience and self-motivation to work independently as well as in a global team environment.
8. Work in regular office hours, but flexibility in case of emergency incl. weekends
9. Required certifications:
9.1 ITILv3 Foundation or newer/higher
9.2 Linux LPIC-2 or higher
9.3 Further certifications related to the system and applications listed above desirable
10. Ability to maintain good documentation on production applications, which includes configurations, backup, change history information
11. Proven interpersonal, analytical, presentation and problem solving skills
12. bachelor’s degree in computer science / computer engineering or an equivalent combination of education, technical certifications/training, or work experience.
Working Conditions:
• Able to work and collaborate in a global team environment
• Flexibility to provide on call support
• Ability to drive from main office to branch site
• Ability to travel to Germany for training and for collaborative work
• Flexibility to work extended hours to troubleshoot issues or support other regional hours.
• Access to cold and noisy server room
Physical Requirements
• Able to perform basic networking such as cabling
• Able to carry workstations or computer devices up to 25 lbs
Aufgabe: The IT key support engineer provides 1st and 2nd level technical support for a highly complex client and server production system in the public key infrastructure (PKI) domain, which includes both standard as well as project-specific software applications and hardware.
The engineer will provide temporary and permanent solutions and ensures application integrity and availability.
Furthermore, the individual role involves providing customer service, training for users and remote collaboration with the global IT team.
Primary Responsibilities
• 2nd level support for the site located in Montreal, including:
o Analyzing and solving issues
o Finding and deploying workarounds
o Cooperating with technical support teams in Berlin/Germany
• 1st level support from 12 to 4pm Montreal local time (6pm – 10pm Berlin local time) for different groups of customers (both located at Montreal as well as world-wide), by phone, email and ticket system, meeting defined response and repair times
• Local operational support at the Montreal site, including:
o Supporting key ceremonies
o Coaching customer’s operational staff
• Managing hardware replacements at the Montreal site, including:
o Warranty claiming with local suppliers
o Deploying replacement hardware
o Performing restoration tasks
Secondary Responsibilities
• Conducting inhouse training courses for customer’s staff at the Montreal site (refresher courses, training of new staff)
• Troubleshooting network, server and workstation related application issues, including operating system issues
• Configuring servers, workstations and laptop computers
• Racking and stacking of server and network equipment (mainly during the initial rollout)
Beginn: asap Dauer: 3 - 9 Monate
Gebiet: 100% Einsatz in Montreal, Kanada,
Wenn Sie Interesse an diesem Projekt haben und die Skillanforderungen hinreichend abdecken können, bitte ich Sie um kurzfristige Rückmeldung unter Angabe Ihrer Kontaktdaten, Ihrer all-in Konditionen für den genannten Einsatzort inkl. Reisekosten (Tagessatz in Euro), einer kurzen Zusammenfassung wie Sie die Skillanforderungen abdecken sowie die Zusendung Ihres Profils.
Auch wenn dieses Projekt für Sie nicht interessant ist, bitten wir Sie um Kontaktaufnahme. Gerne speichern wir Ihr Profil in unserer Datenbank und können Sie in Zukunft noch schneller kontaktieren.
Mit herzlichem Gruß
Beate Marschall
ID NETZ IT-Projekte GmbH
Tel.:
Mail:
P.S: Abonnieren Sie kostenlos den ID NETZ ProjektLetter mit aktuellen IT-Projektangeboten: http://www.idnetz.de