Beschreibung
Help Desk Support - Munich - 12 months
Must speak fluent English and German language.
The role:
Manage all incoming incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Support
Analyze incident root cause & propose solutions in a customized Windows client environment
Involve other down-streamed support units for solution design
Process customer change requests
Manage the communication with customer during incident processing
Cross country collaboration with other Operating Centers
Familiar with used support tools HP Service Manager and Remedy
Functional and IT skills required
Deep knowledge of various IT Infrastructure technologies
network components such as Router, switch, WLAN access
telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
Equipment, such as PC, laptop, fax, screens, (multifunction) printers, peripherals
Deep knowledge of various IT Software technologies
Server & Client OS W2K8/W2K12, WINDOWS 7/10
Windows OS standard and administration tools and interfaces
several years of professional experience as Windows OS administrator in complex banking IT
environments
Assertiveness in dealing with customer support situations
Ability to communicate with clients and to transfer complex IT context
ITIL process know how and experience
Familiar with used support tools HP Service Manager and Remedy
If you are looking for a new contract and available to start ASAP, please apply with an up to date (see below)