Field Support Representative (m/f/x) – Level 1 - Berlin / Cologne / Duesseldorf / Gerlingen
Mpower Plus
Ansprechpartner: Kiran Kotla
Berlin, Cologne, Duesseldorf, Gerlin, Deutschland
Beschreibung
Role: Field Support Representative (m/f/x) – Level 1
Location: Berlin / Cologne / Duesseldorf / Gerlingen
Work Mode: 100% On-Site (40Hour per week)
Hiring Type: Self-Employed / Freelancer
Duration: 6months (further extension anticipated)
Job Description:
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
- Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Stage Build and Image systems with standard client image (aka eCore).
Job Qualifications:
- Good Communication Skills.
- Good Analytic/Troubleshooting Skills.
- Strong working knowledge of MS Windows Operating System.
- Working knowledge of MS Office and basic business application.
- Good Customer Support Skills.
- Minimum 2 years desk side support services.
- Basic knowledge of networks, telecom, and compute/storage.
- Basic knowledge of mobile device support.
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
- Provide support for the handhelds, laptops, and scanner devices.
- Provide smart Hands and Feet support for across teams on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing, lab or distribution center IT equipment
- Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
- Advanced Microsoft skills (server support, etc.)
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
- Strong focus on quality and attention to detail
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