Beschreibung
We at DeRisk Technologies are looking to hire Field Service Engineer in Neuss, Germany, the details are as belowMain skill set is EUC l1
language required : native or fluent German
Covid 19 vaccinated
Requirements are as below :
• End User Support Experience
? Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
? Good Customer management skill,
? Good in oral and written communication
? Able to interact and work with customer at different levels.
? Self- Driven and result oriented.
? Really passionate about the work
? Ability to work with deadlines and complete tasks on time.
• Hardware Troubleshooting and Repair
• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Operating System & Software
• Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10)
• Basic installation and troubleshooting of standard software’s / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Basic Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
• Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
• Tools & Process o Knowledge and experience on Service requests and incident management process
we look forward to receiving your application.
Best Regards
DeRisk Team