Beschreibung
Job Title: EUC Desktop Administrator# of Requirements: 2
Experience Level: 6+ years
Mandatory Languages: Fluent German & English
Job Location(s): Berlin, Germany
Expected Technical & Functional Skills
Experience in performing Windows7 to Windows10 migration of desktop and Laptops
Experience in configuring and managing windows client operating system image & deployment
Hands-on experience in resolving issues with Windows Operating Systems Win 7, 8 & 10
Good troubleshooting skills on MS Office, O365, Skype, Internet Explorer and all other Operating system issues
Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)
Experience on Windows Imaging process using SCCM deployment
Experience in managing and maintenance of Mobile devices with MDM
Knowledge on Data Migration tools and O365 One drive
Configuring and troubleshooting Internet Explorer & Google Chrome browser compatibility issues
Identifying and troubleshooting problems related to Desktop security
Installation and troubleshooting of different application software using remote connection tools.
Managing Active directory console, enabling & disabling user account and password reset with unlock the account
Knowledge on Managing users, groups and computers in Active directory console
Basic knowledge on windows server operating system, DNS and DHCP
Basic knowledge on Network Switches and Routers
Good communication skills
Knowledge on ITIL and IT service management tool – Service Now
Good Microsoft Office skills Word, Power Point, Excel & Visio
Self-motivated team player who excels in a collaborative environment
Strong sense of personal accountability and communication skills
Contributes beyond job role and responsibilities
Ability to learn and apply new technologies quickly with self-direction
Passionate about continuous improvement in organizational practices
Contribute towards automation of services by utilizing ignio
Germany Driving License is Mandatory as engineer will need to travel between sites
Roles & Responsibilities
Identifying, diagnosing, and resolving the issues in computer hardware and software in laptops, desktops and VDI’s
Installing and up grading hardware’s and software’s and providing complete assistance while configuring hardware’s, software’s, and peripherals of the end user systems
Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
Developing strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in future
Monitoring and analyzing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
Customer focus - Attention to detail, seeks to help and co-operate with customers in order to develop productive, professional relationships with Customers (internal/external).
Problem solving and Decision Making - Resolve unusual or highly complex problems, with the involvement of others as required. Able to identify solutions and explore alternatives outside familiar approaches
Result orientated - Develop logical, realistic plan to meet objective…