Beschreibung
Tangent International are urgently looking for a number of FDaS Coordinator to work a 3 month extendable contract based in Germany (Hannover or Dresden/Berlin)
Job Description -
Meetings with Partner and customer on process defined meetings and escalations
Partner engagement to make sure partner are delivering accordingly, by weekly meetings f2f
Monitoring status Milestones in customer databases
Deliver on time and quality, by tracking all milestones and synchronize the reporting with defined partner and customers
Coordination and execution of the work towards defined partners
Internal alignment with all client departments involved
Process delivery according to WLA, Process Flow and KPI's
TTWOS (Remedy BMC) tool very good knowledge, experience in ticketing process
Saperion ( archiving post-incident documentation), good knowledge of archiving tool
PPLUS ( data base with Mile Stones, dates), good knowledge of archiving tool
MS Office practical knowledge, Excel reporting, formulas
Very Good German language skills ( written & Spoken)
PLEASE STATE -
How much experience do you have working in the Telecommunication Industry?
How much experience do you have ias a FDaS Coordinator?
How much experience do you have using TTWOS (Remedy BMC) tool?
Where are you currently based?
Which location best suits you?
What is your availability?
What salary are you looking for? Monthly all inclusive.
If interested please send me your updated CV. Alternatively, if you aren't available please feel free to send my details to any friends that might be interested.