Beschreibung
Desktop Support/Sr. Desktop Support/Team Lead Desktop Support
Location: Frankfurt, Germany
Duration: 6 months +
Job Responsibilities:
- Windows 7, MS Office 2007/10/13, Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, LAN Patching, Encryption
- Strong knowledge and experience with Windows operating systems and virtual Servers
- Understanding of network, systems and configurations
- ITIL foundation Certification
- Good working experience in supporting Windows 7, MS Office 2007/10/13, Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, Software Break/Fix Support, Encryption
- N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.
- Lenovo Certification must be completed within 3 months of employment
- Experience as a Desktop Systems Technician or Engineer in a financial setting.
- Lotus Notes, Outlook, Blackberry, Citrix, Active Directory, iOS, Java, Oracle, TCP/IP,
- Market Data Products, Trading Floor Systems
- MCSE, MCSM; Systems and/or Networking Certification a plus
Required Skills & Abilities:
- Good expert-level understanding of hardware and software PC
- Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.
- Strong working experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
- Strong knowledge of data communication and networking Internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
- Interact with numerous computer platforms in a multi-layered Client Server environment. Ensure desktop computers InterconnecT seamlessly with diverse systems including associated validation systems, file Servers, email Servers, computer conferencing systems, application Servers, and administrative systems.
- Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
- Should have proper judgement taking care of client computers or sensitive data; and consult with supervisor.
- Should have capability to lift 50 pounds (monitors, printers, scanners, etc.)