Beschreibung
For one of the largest companies, I am looking for 'Windows 10 Migration Support Engineer' for a 6 - 12 months contract position in Munich, Germany.
- Provide Win7 to Win10 post migration support
- Provide test support to Win10 migration activities
- IT skills (in details with required levels): Trading application experience, MS Windows XP, MS Office 2010 and 2013, Printer/Hardware Management; MS Exchange 2003, 2007, EMA Archiving, Lotus Notes
- Experience in the execution of certain tasks: 3-5 years of working experience in IT or financial services companies, IT helpdesk experience with call logging systems
- Collation of data for investigations of site wide issues, working with Munich mail admin to isolate cause and affect potential solutions
- Investigation of users issues that 2nd line
- have attempted to resolve by all local fault finding methods (post rebuilding NT profile, Outlook Profile, Rebuilding PC, etc).
- Support upgrade and migration to Win 10 - Outlook
- ICT Incident management for 1st" and 2nd level requests
- Interaction with 1st level Contact Center, 2nd/3rd level support teams to work on topics in the context of Incident and Problem management processes
- Troubleshooting, Installation, administration, and maintenance of complex Windows-based clients
- Supporting BlackBerry and other mobile devices, Cisco telephones (landlines), video conference systems (Polycom)
- Troubleshooting with the user to resolve a problem
- Support for applications dedicated to the business; eg Bloomberg, Reuters
- Consulting, know-how transfer of IT skills to end users
- Hardware Interventions on the client (Ordering and monitoring the repair process in interaction with local Administration)
- Interaction with Client, user management, compliance and other teams to ensure all end users have necessary access rights to perform their job
- Participate in the daily business of IT projects (if required)
Please apply now if you are interested and available.