Beschreibung
End User and VIP Support Analyst,
We are looking for an End User and VIP Support Analyst for our customer in Munich, Germany for a 9 months assignment to start ASAP.
End User and VIP Support Analyst needed skills:
- To manage the support for all deskside service incidents/requests through to successful completion and user satisfaction using AGCS support tools
- To regularly review performance and trends in response to incidents/requests of all types and to provide recommendations to the Team Lead for service improvement.
- To act as a point of escalation between the business and SMO
- To work with vendors/AGCS to ensure deskside service teams are supporting the business, reporting correct figures and adhering to SLA's
- To work with vendors/AGCS to ensure all centrally managed images are applicable to the needs of the business and that all applications are appropriately packaged and ready for use
- Regular updating of AGCS Knowledgebase for AGCS systems and processes
- German Language Mandatory.
- Ideally you should be based in Munich
Please update us with your latest CV in Word format.
Disclaimer: Montreal Associates (Systems) Ltd, in its capacity of Employment Agency for permanent recruitment and Employment Business for the supply of temporary workers, is firmly committed to the active promotion of equal opportunities and to ensuring an absence of any form of discrimination on any ground .