Beschreibung
Task:It is the main goal of the Change Planer to ensure the continuous availability and performance of the systems during a phase of changes to a SAP System.
The Change Planer analyses the situation of a system before planning a major change. During planning and organising the major change, he takes these findings
into account. The task of change planing includes the communication with other internal and external departements, controling of the time schedule, controlling the
results and the final acceptance.
The Change Planner works during office hours.
- Control of ticket queue of assigned service group
- Customer support for the configuration of new and changesd systems and applications
- Customer support for the integration of new systems in the existing IT infrastructure
- Support for the integration of new systems in Monitoring and Service Management Tools
- Go live support for new systems
- Acceptance of new systems into operational responsibility
- Customer support for development of large / major changes
- Planning and supervision of non-routine major changes
- De-launch of assigned systems
- Creation and update of system related documentation and instruction documents
- Test and improvement of availability, capacity and performance of assigned systems
- Safe-guarding of recovery capability of assigned systems
- Test and improvement of system security
- Communication and coordination with the customer?s system responsible
Requirements (Must have):
- High degree of customer- and service orientation
- High degree of own initiative
- Analytical reasoning
- Self-assertion and persuasiveness
- Purposeful and structured manner of working
- Capacity for teamwork
- Expert technical training for assigned systems (as defined in the profile annex)
- ITIL Foundation
- Firm knowledge of the implemented IT systems and applications
- Firm knowledge of the agreed service levels
- Firm knowledge of the provider?s and customer?s organisations and processes
- Technical skill to design, analyse and optimise system configurations
- Firm knowledge of the system specifications
- Concepts, commands and procedures to backup and restore a Database under SAP
- Concepts, commands and procedures for problem and incident analysis and solving from SAP Systems and surrounding technolgies
- Concepts, commands and procedures for analysing ABAP/Java Logs for Troubleshooting
- Concepts, commands and procedures to plan and implement changes on SAP Systems
- Concepts, commands and procedures for using the UNIX operating system as part of SAP Basis change implementation
- Concepts, commands and procedures to ensure and implement high availabilty via cluster technology and shadow databases
- Concepts, commands and procedures for continuity and performance monitoring and assurance
- Data collection and troubleshooting at hardware, operating system and application level
- SAP procedures to gather data for performance and problem analysis and to perform this analysis
- Identification of problems and self-reliant analysis and development of related solutions
- Documentation of solutions, work arounds and handling of incidents and problems
- Recognition of errors and faults in concepts and work instructions and preparation of corrections
- Firewall and security concepts
- Risk assesment for SAP Systems
- Concepts and procedures of Project Planning
CERTIFICATION: SAP Certified Technology Professional
Environment/Miscellaneous:
PRODUCT SKILLS:
- Full range SAP Basis System (ABAP and Java Stack)
- Databases under SAP (Oracle, DB2, MaxDB)
Beginn: 01.11.11
Dauer: 31.03.12
Branche: IT/Beratung