Beschreibung
Technical skills (Must to have): Upto 445 EUR Per day· 10+ years of experience in customer facing roles.
· Working knowledge of EUC operations including Remote support and Deskside support
· Experience in Stakeholder management, Experience in Partner management
· Proven Customer Service skills
· Excellent written and oral communication
Responsibilities :
The role is expected to carry out following function/activities as part of this job.
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround. Point of Contact for IT Teams and Vendors at across geographies.
·Point of Contact for future Infrastructure Enhancement and requirement gathering. Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
·Manage IT Service Delivery at onshore Locations· Coordinate with Offshore IT Team for coherence with Business requirements.
·Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations. Work with Delivery SPOCs and client Business users on IT requirements
·Coordination with 3rd party vendor / contractors ?on IT System upgrade/break fix /new installations. Vendor Contract and License Management
· Implement Service improvement and Transformation initiatives