Beschreibung
Für unseren Kunden suchen wir aktuell 6 1st Level Supporter (m/w) für folgende Aufgabe:1. Day to Day monitoring of all non-mainframe applications.
2. Regular Monitor of Ticketing Tool for any new issues raised by user.
3. Assigning, Categorizing [SR, Incident, PR] the issue in tool.
4. Maintaining the latest status in ticketing tool based on the service management process set for P1/P2/P3 tickets.
5. Daily scrum to update on ticket status and discuss on any critical issues with leads.
3. Monitor the high priority tickets closely to avoid any SLA breach.
6. Investigating and resolving the incidents and providing solution or work-around on problem tickets.
7. Prepare RCA for all P1 and P2 issues and discuss the same with Team Lead.
8. Manage Application Support function, Analyzing and Fix / provide Work Around for issues /
job failures in various applications in a Support Environment.
9. Maintain Known Error Database and Knowledge Management Database with latest solutions provided.
10. Perform the release in production based on release plan.
Skills:
- Experience in application support and maintenance
- Oracle
- Unix
- Java
- WebSphere
- SQL Server
- ASP.NET
- Webtechnologies
- report/ Jasper Report
- Adobe Distiller
- PROBA
- ISPF
- Bugzilla
- Testdirector
- HPALM
- Tabwiz
- MQ Series
- RVS
Must have: German, English
Profile bitte in Englisch!
Anforderung:
Projektstart: ASAP
Projektende: 31.12.2015
Auslastung: 100%
Leistungsort: Wolfsburg