Key Responsibilities:
Leadership & Team Management: All over the Convention Services department, managing a team of up to 30 employees, including new hires and trainees.
Event Operations: Organize and execute all banquet and conference events, including large-scale functions of up to 1,000 guests across 24 conference rooms.
Quality & Standards: Ensure compliance with Marriott SOPs, LSOPs, food quality standards, service protocols, hygiene, and safety regulations.
Guest Experience & Coordination: Act as the main point of contact during events, providing detailed coordination and ensuring seamless communication between guests and the team.
Procurement & Concept Development: Involved in all equipment orders, new service concepts, and operational improvements.
Administrative Management: Manage all banquet service-related administrative tasks, including scheduling, cost control, and operational planning.