Technical Consultant, Infrastructure Operations - VDI Specialist, Senior Technical Suppor Engineer

Co-Founder of Lucky Data

Supporting, consulting and maintaining CVAD and DaaS environments for
German customers:

Citrix:

6.5 - 2303 | LTSR to CR

MCS, WEM, PVS, ADC Gateway

Implementation, Support and maintenance for VMware Vsphere and ESXi

Implementation and Support of Microsoft products as:

O365

Windows 10 - Server 2022

High Level Management of the Horizon VDI and the VMware Vsphere estate.

Checking Runbooks, Contractor proposals

managing the contractors resources

* Managing the Installation and maintenance of a robust VMware
infrastructure that enabled the organization to expand operations to remote
locations
* Covering for Citrix Tech Lead at the Bank
* managing Vendor cases for Citrix, Microsoft and VMware

Priority Support Team in Dublin

Support for CVAD and DaaS:

Trained in PVS, MCS, FAS, WEM and UPM

scheduled Update/Upgrade Support

Language Support for German and English

Managing Severity 1 Stakeholder all over the world

Building strong relationships with Enterprise customers

Preparing cases for escalation via preliminary analysis of traces and logs

Creation of technical support articles and maintenance of existing technical
support articles

Sharing experience and knowledge with colleagues