28.09.2026 aktualisiert
100 % verfügbar
Technical Account & Release Manager | IT Operations Leader | ITIL Certified
Oberwart, Österreich
Nur Remote
MBA in Strategy and ManagementÜber mich
Senior IT & Release Manager (MBA, ITIL v4, CSM). 15+ yrs leading software releases, IT ops, & cross-functional teams for 500+ users. I bridge tech & business strategy to deliver stable deployments, optimize workflows, & integrate AI solutions, driven to success.
Skills
Agile MethodologieKundenerfahrungKreative ProblemlösungFührungskompetenzIT-Asset-ManagementIt-GovernanceProblemanalyseITIL CertificationsRelease-ManagementLiefermanagementIt-RekrutierungTeam ManagementAccount ManagementIT-KundendienstIT-Projektmanagement
IT Service Management (ITIL)
Deep expertise in IT service management based on ITIL v4 Foundation certification. Proven track record in defining and monitoring SLAs, managing incidents and problems, and continuously improving service quality across large-scale IT environments with 500+ users.
Software Release & Delivery Management
End-to-end management of software release cycles, ensuring stable and high-quality deployments. Coordination between customers, development, and operations teams to improve release transparency and delivery reliability.
IT Infrastructure & Operations Management
Hands-on experience in managing core IT infrastructure including file servers, Microsoft Exchange, backup systems, network topology, and disaster recovery. Successfully led full IT setup for new headquarters supporting 500+ users with zero-disruption migration.
Strategic Roadmap Development & Vendor Management
Development of strategic IT roadmaps aligned with business goals, combined with effective vendor and budget management to ensure cost-efficient and reliable service delivery.
Agile & Scrum Methodologies
Certified Scrum Master (PMI) with practical experience applying Agile and Scrum frameworks to IT and business projects, improving delivery consistency and team performance.
SAP & Business Systems Oversight
Oversight and management of SAP and other business-critical systems, ensuring operational continuity and alignment with organizational requirements.
Digital Transformation & Process Improvement
Driving digital transformation initiatives and continuous process improvement across infrastructure, support, and release management to deliver measurable business impact.
Stakeholder & Client Engagement
Acting as primary interface between customers, development, and operations teams. Building strong client relationships by translating technical topics into business value and ensuring high stakeholder satisfaction.
Generative AI (Applied)
Diploma in Applied Generative AI, reflecting up-to-date knowledge of modern AI tools and their practical application in business and IT contexts.
Project Management Tools (Jira, Confluence)
Proficient use of Jira and Confluence for project tracking, documentation, and team collaboration in both Agile and traditional project management environments.
Deep expertise in IT service management based on ITIL v4 Foundation certification. Proven track record in defining and monitoring SLAs, managing incidents and problems, and continuously improving service quality across large-scale IT environments with 500+ users.
Software Release & Delivery Management
End-to-end management of software release cycles, ensuring stable and high-quality deployments. Coordination between customers, development, and operations teams to improve release transparency and delivery reliability.
IT Infrastructure & Operations Management
Hands-on experience in managing core IT infrastructure including file servers, Microsoft Exchange, backup systems, network topology, and disaster recovery. Successfully led full IT setup for new headquarters supporting 500+ users with zero-disruption migration.
Strategic Roadmap Development & Vendor Management
Development of strategic IT roadmaps aligned with business goals, combined with effective vendor and budget management to ensure cost-efficient and reliable service delivery.
Agile & Scrum Methodologies
Certified Scrum Master (PMI) with practical experience applying Agile and Scrum frameworks to IT and business projects, improving delivery consistency and team performance.
SAP & Business Systems Oversight
Oversight and management of SAP and other business-critical systems, ensuring operational continuity and alignment with organizational requirements.
Digital Transformation & Process Improvement
Driving digital transformation initiatives and continuous process improvement across infrastructure, support, and release management to deliver measurable business impact.
Stakeholder & Client Engagement
Acting as primary interface between customers, development, and operations teams. Building strong client relationships by translating technical topics into business value and ensuring high stakeholder satisfaction.
Generative AI (Applied)
Diploma in Applied Generative AI, reflecting up-to-date knowledge of modern AI tools and their practical application in business and IT contexts.
Project Management Tools (Jira, Confluence)
Proficient use of Jira and Confluence for project tracking, documentation, and team collaboration in both Agile and traditional project management environments.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2026
Sprachen
DeutschGrundkenntnisseEnglischverhandlungssicherUngarischMuttersprache
Projekthistorie
Managing end-to-end software release cycles ensuring stable, high-quality deployments. Acting as the primary interface between customers, development, and operations teams. Improving release coordination and transparency, increasing delivery reliability. Overseeing incident management and ensuring service stability in client-facing environments. Building strong client relationships and translating technical topics into business value. Driving continuous improvement across release and service management processes.
Founded and managed a business specializing in open-box and returned electronics. Led IT and business projects from initiation to delivery within scope, time, and budget. Coordinated cross-functional teams and stakeholders. Identified and mitigated risks to ensure smooth execution. Implemented structured project management practices, improving delivery consistency. Delivered IT solutions supporting operational and commercial growth.
Led and developed a team of 12 IT professionals in a high-performance environment. Delivered IT services for 500+ users across support and project domains. Managed core IT infrastructure including file servers, Microsoft Exchange, and backup systems. Improved service quality and responsiveness through process optimization. Increased user satisfaction year-over-year through enhanced service delivery. Defined and monitored SLAs, improving transparency and accountability. Acted as a key liaison between IT and business units. Key achievements include leading full IT setup for new headquarters supporting 500+ users with zero-disruption migration, and designing and implementing a VIP IT Service Program for executives with a rapid-response support model.