SAP Solution Manager Consultant, SAP Solution Manager Consultant, SAP Solution Manager Consultant

* Roles and Responsibilities:
Post go live Support: NHBRC
* Technical monitoring
* Early watch alerts
* SLA notifications
* PI monitoring
* BI monitoring
* Business Process monitoring
* SLD and LMDB update and repair
* Update CR content
SAP Solution Manager 7.1 Implementation Project Test Management: Oceana Group
* Aligning SAP Solution Manager Solution Documentation with current BPML
* Create test plan
* Create test package
* Sequencing test package and assigning testers
* Defect management configurations
SAP Solution Manager 7.1 Implementation Project: USAASA
* Early watch alerts
* Technical monitoring
* Incident, problem and service request management
SAP Solution Manager 7.2 Implementation
* System preparation
* Infrastructure preparation
* Basic configuration
* Managed system configuration

* Roles and Responsibilities:
SAP Solution Manager 7.1 Implementation: Glencore Xstrata
* System preparation
* Basic configuration
* Managed system configuration
* Troubleshoots and resolves issues related to incident and change management including
authorization issues, transport related issues, task list actions and system errors
SAP Solution Manager 7.1 Support: AngloGold Ashanti
* CHaRM Support
* Scope and effort analyser configurations

* Roles and Responsibilities:
SAP Solution Manager 7.1 Implementation: Brother International
* Project creation
* Creation test plans
* Test packages
* Test management reporting
* Defect management
* ITSM - configuration of service desk
* Reporting on ChaRM and ITSM - standard reporting
* ChaRM configurations
* BPCA analysis - run BPCA via ChaRM - RFC

* Roles and Responsibilities:
Shoprite Checkers: SAP Implementation project on behalf of SAP
* Test Management (HPQC Integration)
* Build SAP like a factory (Technical Monitoring)
* ALM Processes
* Configuration Change request Management (ChaRM)
* Assist in Design SAP change control processes
* Implementation and configuration Validation
* Configurations of SAP IT Service Management (Service Desk)
SAP Solution Manager 7.1 Implementation Project: SPAR
* Design SAP Change Control Processes
* ALM Processes
* Configuration and implementation Change request Management (ChaRM)
* Configuration and implementation Incident and Problem Management (ITSM)
* Implementation and configuration Validation for ITSM
* Configurations of SAP IT Service Management (Service Desk)

* SAP SRM 1st Line Support

* Roles and Responsibilities:
SAP Solution Manager 7.1 and HPQC Integration: Eskom
* Specifying Logical Port
* Set-up communication users
* Setup of Technical user for web services
* Releasing web service for test results
* Activation of service to display Solman documents in QC
* Project Creation on solution manager
IT Service Management Service Desk: Nedbank
* ITSM basic configurations
* Categorisation schema
* Organizational structure
* Email notification configurations
* Master Data maintenance
Rapid Deployment System Support: JD Group
* Middleware configuration
* Interactive reporting configuration
* Call list management
* Resolution of basic CRM functional incidents
* Maintenance organisational structure
* Updating of categorisation schema
* Updating of rule policy
* Action profile and conditions
* Daily system monitoring
* Business partner creations
* Ticket logging
* Responding to allocated calls within contracted service level (SLA)