ServiceNow Expert - Enterprise Service Management Specialist

I have been working in IT & Enterprise Service Management for over 15 years and have been heavily specialized in ServiceNow since 2010.
I was part of the first 10 certified ServiceNow consultants in France and I am accredited ServiceNow trainer since 2011.
I worked for more than 30 customers in several industries  (bank, manufacturing, retail, insurance, administration…).
I have end-to-end experience with ServiceNow implementation projects including presales activities,
project management, architecture workshops, requirements specification, process consulting, design, implementation, testing, deployment and early life support.

Competences:

• Multi-skilled: I covered a large panel of functions (Pre-sales, Technical Consultant, Manager, Chief Technical Officer, Engagement Manager, Chief Quality Officer, Chief Delivery Officer, Platform Architect)
• In-depth knowledge of ServiceNow and a wide range of ServiceNow applications (ITSM, SPM, CSM,  HR, MSP, App Engine, Interfaces…)
• Proven analytical, organizational and problem-solving skills
• Extensive understanding of customer processes (IT and non-IT)
• Capability to identify, qualify and document customer needs and to manage customer expectations
• Analytical and research skills
• Project experience  in a brought range of industries and markets
• Excellent problemsolving abilities and critical thinking

Soft skills:

• Strong interpersonal skills with a customer-centric attitude
• Cross-team collaboration
• Multicultural awareness
• Pragmatism
• Leadership
• Ability to have fun while working hard
• Creative “Out of the box” thinking

FUNCTIONS
ServiceNow Specialist
Engagement Manager
Product Manager / Platform owner
ServiceNow Platform Architect
Chief Delivery Officer / Program Manager
Chief Quality Officer

CERTIFICATIONS

ITIL®:
- ITIL Foundation
- Intermediate – IT Service Offerings and Agreements
- Intermediate – IT Service Transition
- Intermediate – IT Service Operations
- Training ITIL V2 Service Manager

Prince2®:
- Foundation
- Practitioner

ServiceNow :

• 4 main Technical Certifications
  • ServiceNow Fundamental and Advanced Accredited Trainer
  • ITSM Implementation Specialist
  • Project Portfolio Management Impl. Specialist
  • Service Provider Impl. Specialist
  • ServiceNow Now Create Methodology
  • +6 micro-certifications
• 10 Pre-Sales Accreditations
  • Platform, ITSM, CSM, SPM, HR, ITAM, App Engine and Automation Engine, Manufacturing, Financial Services Operations, Legal Service Delivery
• 12 Sales Accreditations
  • Platform, ITSM, CSM, SPM, HR Service Delivery, ITAM, App Engine and Automation Engine, IRM, Manufacturing, Financial Services Operations, Legal Service Delivery, Technology Industry