17.09.2026 aktualisiert
PI
Premiumkunde
100 % verfügbarServiceNow Business Consultant | ITSM, CMDB, ITOM & Process Optimization
Remote, Niederlande
Nur Remote
Information Technology (IT Technician & Computer Support Specialist)Skills
Business Process ManagementChange ManagementCmdbProgrammoptimierungDevOpsITILIt OperationsIt Service ManagementMicrosoft Business IntelligenceScrumService DeliveryService ManagementServicenow
ServiceNow Business Consultant with a strong professional background in IT Service Management, Service Operations and process optimization.
Experienced in supporting international organizations with ServiceNow-related initiatives across ITSM, CMDB, ITOM and DevOps-oriented service environments. Combines practical ServiceNow consulting experience with several years of previous responsibility in Service Management and Service Delivery roles.
Core expertise includes ITIL-based service processes, requirements analysis, stakeholder coordination, process improvement, operational governance and continuous service improvement.
ServiceNow experience:
- ServiceNow ITSM
- CMDB and CSDM foundations
- ITOM-related environments
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Operations
- Service Delivery
- Requirements analysis
- Process documentation
- Testing support
- Stakeholder coordination
- Platform adoption support
- DevOps-oriented service environments
Additional competencies:
- ITIL best practices
- Business process analysis
- Continuous service improvement
- Agile and Scrum
- Power BI
- Power Automate
- BMC Helix
- Reporting and service performance monitoring
The consultant has experience across international manufacturing, life sciences, hospitality technology, digital services and public-sector environments.
ServiceNow Certified System Administrator with additional certifications related to Virtual Agent, AI Agents and Now Assist. Currently expanding knowledge in CMDB, CSDM, Data Foundations and Risk & Compliance.
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2026
Sprachen
EnglishverhandlungssicherPortugueseMuttersprache
Projekthistorie
Supporting international organizations with ServiceNow-related initiatives across IT Service Management, CMDB, ITOM-related environments and DevOps-oriented service delivery.
Key responsibilities:
- Supporting ServiceNow and ITSM-related activities
- Analyzing and documenting service management requirements
- Contributing to Incident, Problem, Change and Request Management improvements
- Supporting CMDB analysis, data quality and optimization activities
- Assisting with process documentation and operational procedures
- Collaborating with business and technical stakeholders
- Supporting testing and platform adoption activities
- Coordinating activities across business, service management and technical teams
- Contributing to continuous service improvement
- Working within Agile and managed service environments
Engagements include international manufacturing, food production and public-sector environments.
Skills
ServiceNow, ITSM, CMDB, CSDM Foundations, ITOM, Incident Management, Problem Management, Change Management, Request Management, Process Optimization, Requirements Analysis, Testing Support, Stakeholder Management, Agile, Scrum
Responsible for IT Service Management and continuous service improvement activities within an international life sciences environment.
Key responsibilities:
- Coordinating operational IT Service Management activities
- Supporting ITIL-based processes and service management best practices
- Supporting Incident, Problem and Change Management activities
- Coordinating service issues, escalations and operational priorities
- Collaborating with international business and IT stakeholders
- Coordinating internal teams and external service providers
- Monitoring and analyzing service quality and operational performance
- Supporting service reviews, reporting and operational governance
- Identifying opportunities for continuous service improvement
- Optimizing and standardizing ITSM processes
- Creating and maintaining service management documentation
- Supporting reporting and automation initiatives
- Working with Power BI and Power Automate
- Gaining exposure to ServiceNow and BMC Helix environments
Skills:
ITSM, ITIL, Service Operations, Incident Management, Problem Management, Change Management, Service Delivery, Continuous Improvement, Stakeholder Management, Vendor Coordination, Power BI, Power Automate, ServiceNow, BMC Helix
Responsible for service management and operational coordination within an international technology company providing software solutions for the hospitality industry.
Key responsibilities:
- Coordinating day-to-day service operations
- Supporting structured and customer-focused service delivery
- Coordinating Incident, Problem and Change Management processes
- Monitoring and following up on operational service issues
- Supporting escalation management and critical service situations
- Prioritizing customer requirements and operational topics
- Communicating with international customers and internal stakeholders
- Coordinating activities across support, operations and product teams
- Monitoring service quality and operational performance
- Supporting service level and performance discussions
- Identifying opportunities for process and service improvement
- Creating and maintaining service documentation
- Following up on incidents, requests and operational actions
- Contributing to continuous service improvement
Skills
Service Management, Service Operations, Service Delivery, Incident Management, Problem Management, Change Management, Escalation Management, Customer Service, Stakeholder Communication, Process Improvement, Hospitality Software