02.10.2026 aktualisiert
AK
100 % verfügbar
Senior SAP CX / CRM Consultant | Solution Architect | S/4HANA Service & Sales
Bünde, Deutschland
Weltweit
Master of Anthropology (2011), University of LatviaSkills
SAP CX & S/4HANA Solution Architecture
Design and implementation of end-to-end SAP CX and S/4HANA solutions, including Service Cloud V2, Sales Cloud V2, S/4HANA Service, Sales and Customer Management, integrated via SAP CPI and BTP for global clients across manufacturing, service and utilities industries.
SAP CRM Functional Consulting & Integration
Hands-on functional consulting in SAP CRM covering BOL/GenIL, BRF+, SAP LORD, CRM WebUI enhancements, CRM Middleware, and business partner harmonization, as well as hybrid landscape design combining SAP Cloud for Customer and SAP CRM on-premise.
Lead-to-Cash & Service-to-Resolution Process Design
Architecture and design of Lead-to-Cash and Service-to-Resolution processes for B2B and B2C scenarios, including automation of ticketing, warranty checks and service order handling, as well as MDG framework definition for business partner harmonization.
SAP CPI / BTP Integration
Integration of SAP CX and S/4HANA landscapes using SAP CPI and BTP, enabling seamless end-to-end data flows and process automation across cloud and on-premise systems.
Oracle Siebel CRM
Implementation and team leadership for Oracle Siebel CRM projects, including management of a cross-functional team of 90+ across Europe and India for a multinational travel platform.
MDG Framework & Business Partner Harmonization
Definition and implementation of MDG frameworks for business partner harmonization, including CEC/MDG integration for utilities clients.
Custom API & BRF+ Development
Collaboration with development teams on custom APIs, BRF+ logic and process automation for ticket creation, warranty claim checks and service order handling.
SAP Sales & Service Cloud V2 (C4C)
Delivery of SAP Sales and Service Cloud V2 solutions fully integrated with S/4HANA, covering end-to-end sales and service processes for cross-industry clients.
Project & Business Development Management
Management of international retail and service roll-outs, including outlets, franchises and brand concepts across multiple countries, as well as repositioning projects with budgets exceeding EUR 1M.
Design and implementation of end-to-end SAP CX and S/4HANA solutions, including Service Cloud V2, Sales Cloud V2, S/4HANA Service, Sales and Customer Management, integrated via SAP CPI and BTP for global clients across manufacturing, service and utilities industries.
SAP CRM Functional Consulting & Integration
Hands-on functional consulting in SAP CRM covering BOL/GenIL, BRF+, SAP LORD, CRM WebUI enhancements, CRM Middleware, and business partner harmonization, as well as hybrid landscape design combining SAP Cloud for Customer and SAP CRM on-premise.
Lead-to-Cash & Service-to-Resolution Process Design
Architecture and design of Lead-to-Cash and Service-to-Resolution processes for B2B and B2C scenarios, including automation of ticketing, warranty checks and service order handling, as well as MDG framework definition for business partner harmonization.
SAP CPI / BTP Integration
Integration of SAP CX and S/4HANA landscapes using SAP CPI and BTP, enabling seamless end-to-end data flows and process automation across cloud and on-premise systems.
Oracle Siebel CRM
Implementation and team leadership for Oracle Siebel CRM projects, including management of a cross-functional team of 90+ across Europe and India for a multinational travel platform.
MDG Framework & Business Partner Harmonization
Definition and implementation of MDG frameworks for business partner harmonization, including CEC/MDG integration for utilities clients.
Custom API & BRF+ Development
Collaboration with development teams on custom APIs, BRF+ logic and process automation for ticket creation, warranty claim checks and service order handling.
SAP Sales & Service Cloud V2 (C4C)
Delivery of SAP Sales and Service Cloud V2 solutions fully integrated with S/4HANA, covering end-to-end sales and service processes for cross-industry clients.
Project & Business Development Management
Management of international retail and service roll-outs, including outlets, franchises and brand concepts across multiple countries, as well as repositioning projects with budgets exceeding EUR 1M.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2026
Sprachen
DeutschgutEnglischverhandlungssicherFranzösischgutRussischverhandlungssicherLettischMuttersprache
Projekthistorie
SAP CX & S/4HANA end-to-end solutions: Service Cloud V2 and Sales Cloud V2 integrated with S/4HANA via CPI/BTP; S/4HANA Service, Sales, Customer Management; CEC/MDG for utilities; automation with APIs and BRF+. Industries: Manufacturing, Service, Utilities.
Hybrid CRM landscapes (C4C + SAP CRM): end-to-end sales and service processes between C4C and S/4HANA / SAP CRM; transition planning from legacy CRM to SAP CX; B2B/B2C service templates. Cross-industry.
SAP CRM functional consulting and integration: CRM WebUI enhancements (BOL/GenIL); BRF+ rules for case routing; SAP LORD and API frameworks; SD and Business Partner harmonization. Cross-industry.