23.02.2026 aktualisiert
Premiumkunde
100 % verfügbarSenior Operations Expert, Certified AI and CX Consultant, Vendor and Transformation Manager
Berlin, Deutschland
Weltweit
Master of Operations ManagementÜber mich
I help SMBs streamline operations and drive growth through AI-powered solutions. Whether you're just getting started with AI or looking to scale smarter, Iam here to support your journey with proven strategies that deliver real results - project-based, partnerhip-based, or fractional roles.
Skills
Six SigmaBuchhaltungKünstliche IntelligenzAutomatisierungKundenbeziehungsmanagementProzessoptimierungBusiness Process OutsourcingBusiness Relationship ManagementStrategisches ManagementKundenerfahrungKundendienstVertragsverhandlungKostenreduzierungKundenzufriedenheitKundenkommunikation
Fractional services
CS/CX/PMO/VM
Digital Marketing
incl. branding, website optimization, AEO, SEO, GEO, Social Media Leadgen services
Customer Experience Excellence
Comprehensive expertise in customer service delivery, customer satisfaction enhancement, and relationship building across multiple industries and markets.
Operations Management and Transformation
Advanced capabilities in operational excellence, process improvement, strategic planning, and digital transformation initiatives
Project Management and Leadership
Professional project management skills with team leadership experience, budget management, and cross-functional collaboration
Business Process Outsourcing
Specialized knowledge of 15+ years in BPO operations, vendor management, and outsourced service delivery optimization including Workflow and workforce optimization. Finding the right BPO partner with the right cost & ROI
AI and Digital Automation
Implementation experience with AI-driven strategies, automation tools deployment, and digital transformation projects. Support CRM+Agentic AI implementation
Finance and Accounting Operations
Financial analysis capabilities, budget oversight, cost reduction strategies, and P&L management
Contract Management and Procurement
Professional expertise in contract negotiations, vendor relationships, and sourcing operations. Sourcing Strategies and Procurement Efficiency generation
CRM and Enterprise Systems
Advanced proficiency with CRM tools, ERP systems including SAP, and various business automation platforms
Six Sigma and Quality Management
Certified expertise in Lean Six Sigma methodologies, quality control, and continuous improvement processes
Sprachen
DeutschMutterspracheEnglischMutterspracheFranzösischGrundkenntnisseRumänischMuttersprache
Projekthistorie
Leading diverse customer care teams across multiple locations, implementing AI automation for service delivery, and developing innovative customer experience strategies for SME and Retail clients
Directed internal and outsourced service delivery teams across Western Europe marketplace activities, led digital transformation and AI-driven CX strategies, achieved 70% reduction in returns through improved processes