25.09.2026 aktualisiert
100 % verfügbar
Senior Management Consultant | Transformation | Program Management | Change & Business Excellence
Tamarindo, Costa Rica
Deutschland +5
Dipl.-Wirtsch.-Ing. (FH) – Wirtschaftsingenieurwesen, Schwerpunkt Maschinenbauinfo: Deutschland, Österreich, Schweiz, Frankreich, Costa Rica, Luxemburg
Über mich
Senior management consultant with 20+ years in international transformation, program leadership, business excellence and change. Strong at the business/technology interface, from requirements and governance to rollout, training and adoption. Based in Costa Rica, available remotely worldwide.
Skills
Business Continuity And Disaster RecoveryBusiness DevelopmentBusiness AnalysisBusiness-CoachingBusiness ExcellenceGeschäftsführungStrategisches ManagementBeratungProzessarchitekturProzessdesignProzessentwicklungProzess-LebenszyklusProzess-SpezifikationProjektbewertungProjektabrechnung
Business Transformation & Program Leadership
Expertise in leading large-scale business transformations, including a EUR10m+ Partner Relationship Management transformation at Telefonica O2 and international process harmonization across approx. 14 countries for Vodafone Group Networks. Structuring and steering cross-functional initiatives on the business side of technology-enabled change, connecting business requirements, processes, stakeholders, vendors, governance, implementation and adoption.
Process & Operating Model Design
Deep knowledge in designing and improving business processes and operating models across telecommunications, digital/customer operations, utilities and consulting industries. Translating business needs into requirements, process designs, implementation priorities and rollout decisions.
Change Management & Adoption
Proven track record in driving change and adoption across complex, international programs. Designing and delivering training, facilitating workshops, coaching teams and creating alignment across business, process and technology stakeholders.
Vendor Selection & Governance
Experience in RFI/RFQ processes, vendor and system-integrator selection, governance frameworks and multi-project governance across large transformation programs.
PMO & Portfolio Management
Building and managing PMO structures, portfolio governance, Balanced Scorecard/KPI frameworks, service-level management and data-quality improvement.
Training & Facilitation
Design and delivery of project-management, agile and process/Enterprise Excellence training. Lecturing in IT Project Management at Munich University of Applied Sciences and working as an IPMA Assessor internationally.
P&L & Business Development
Full profit-center responsibility for a consulting unit of up to 20 employees, including client development, service development, team development and delivery. Entrepreneurial P&L responsibility in Costa Rica.
Agile & PRINCE2 Methods
Certified ScrumMaster and PRINCE2 Foundation, with practical application of agile and project-management methodologies in consulting and transformation engagements.
Commercial & Customer Process Management
Business-side development of customer, partner and commercial processes and applications across telecommunications and retail/wholesale environments, including customer journey design and ordering process improvement.
Expertise in leading large-scale business transformations, including a EUR10m+ Partner Relationship Management transformation at Telefonica O2 and international process harmonization across approx. 14 countries for Vodafone Group Networks. Structuring and steering cross-functional initiatives on the business side of technology-enabled change, connecting business requirements, processes, stakeholders, vendors, governance, implementation and adoption.
Process & Operating Model Design
Deep knowledge in designing and improving business processes and operating models across telecommunications, digital/customer operations, utilities and consulting industries. Translating business needs into requirements, process designs, implementation priorities and rollout decisions.
Change Management & Adoption
Proven track record in driving change and adoption across complex, international programs. Designing and delivering training, facilitating workshops, coaching teams and creating alignment across business, process and technology stakeholders.
Vendor Selection & Governance
Experience in RFI/RFQ processes, vendor and system-integrator selection, governance frameworks and multi-project governance across large transformation programs.
PMO & Portfolio Management
Building and managing PMO structures, portfolio governance, Balanced Scorecard/KPI frameworks, service-level management and data-quality improvement.
Training & Facilitation
Design and delivery of project-management, agile and process/Enterprise Excellence training. Lecturing in IT Project Management at Munich University of Applied Sciences and working as an IPMA Assessor internationally.
P&L & Business Development
Full profit-center responsibility for a consulting unit of up to 20 employees, including client development, service development, team development and delivery. Entrepreneurial P&L responsibility in Costa Rica.
Agile & PRINCE2 Methods
Certified ScrumMaster and PRINCE2 Foundation, with practical application of agile and project-management methodologies in consulting and transformation engagements.
Commercial & Customer Process Management
Business-side development of customer, partner and commercial processes and applications across telecommunications and retail/wholesale environments, including customer journey design and ordering process improvement.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2014
Sprachen
GermanMutterspracheEnglishverhandlungssicherSpanishGrundkenntnisse
Projekthistorie
Co-owning and leading a two-location specialty-coffee business with an operating scope of approx. 10-12 people. Owning P&L, pricing, product portfolio, B2B/wholesale, suppliers, people and operational priorities. Building and continuously improving customer and ordering journeys across retail, wholesale, subscriptions and experiences.
Advising leaders on Business Excellence, process management, organizational development, governance, change and implementation-focused transformation. Structuring and steering cross-functional initiatives on the business side of technology-enabled change. Designing and delivering project-management, agile and process/Enterprise Excellence training. Hands-on CEO responsibility in Costa Rica including P&L, pricing, portfolio, B2B, suppliers, operations, customer journeys and AI-enabled analysis and workflow improvement.
Taught practice-oriented IT project management; additional consulting work included project-management and agile training.