25.03.2026 aktualisiert

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100 % verfügbar

Senior IT Service & Agile Delivery Specialist

Eppstein, Deutschland
Nur Remote
Business Informatics (Ongoing)
Eppstein, Deutschland
Nur Remote
Business Informatics (Ongoing)

Profilanlagen

Haak_NicolasWilhelm_NA_ServiceAgile_v1-2.pdf

Über mich

Senior IT Service & Agile Delivery Specialist with 8+ years of experience in ITSM, Jira, Confluence and JSM. Strong in process optimization, requirements analysis, stakeholder coordination and project-oriented delivery in complex IT environments.

Skills

Agile MethodologieAtlassian ConfluenceAtlassian JiraAutomatisierungChange ManagementBeratungData CentersIBM DB2DevOpsIbm MaximoIBM Websphere Application ServerImplantierbarer Kardioverter-DefibrillatorITILIncident-ManagementIT-Asset-ManagementIt Service ManagementPythonWindows-ServerScrumIT-AusbildungRequirements EngineeringService ManagementService Request ManagementIntegration (Software)ZeitmanagementBenutzerunterstützungStakeholderkommunikationVerwaltungstätigkeitenAtlassian ToolsTeam ManagementSicherheitsbestimmungen
IT Service Management
Expertise in Incident Management, Change Management, Service Request Management, and IT Asset Management with comprehensive knowledge of ITIL frameworks and service operations

Agile Project Management
Proficiency in Scrum methodologies, Sprint Planning, Review & Retrospectives, and Stakeholder Communication with multiple Professional Scrum certifications

Atlassian Platform Administration
Advanced skills in Atlassian Jira, Confluence, and Jira Service Management with certified expertise in managing cloud projects and data center environments

IBM Enterprise Solutions
Experience with IBM Maximo, ICD, DB2, WebSphere, and Security Directory Integrator for enterprise-level implementations

DevOps and Automation
Foundation knowledge in DevOps practices with PeopleCert certifications in DevOps Foundation and Leadership

System Integration
Technical skills in Windows Server, Python programming, and system integration for cross-platform environments

Team Leadership
Professional capabilities in Team Coordination, Deputy Team Lead responsibilities, Consulting, IT Training, and Time Management

Requirements Engineering
Certified Professional for Requirements Engineering at Foundation Level with IREB International Requirements Engineering Board certification

Sprachen

DeutschMutterspracheEnglischverhandlungssicherFranzösischgutPortugiesischgut

Projekthistorie

System Engineer

SVA System Vertrieb Alexander GmbH
Consulting, implementation and customization of IT solutions within IT Service Management environments. Designing and implementing solutions aligned with Incident, Change and Service Request Management processes. Acting as deputy team lead in project contexts, including coordination tasks and representation in meetings.

Application Manager

PaySquare SE
Supporting and optimizing operational processes for payment transaction systems in a regulated environment. Involvement in audits, compliance activities, and documentation for business-critical services. Responsible for reporting and analysis for the department handling payment service transactions.

1st Level and Emergency Support

ARAG
Supporting and optimizing operational processes for payment transaction systems in a regulated environment. Involvement in audits, compliance activities, and documentation for business-critical services. Responsible for reporting and analysis for the department handling payment service transactions.

Zertifikate

PRINCE 2 Project Manager

PeopleCert

2026

IREB - Foundation Level

IREB International Requirements Engineering Board

2025

Professional Scrum Master™ II (PSM II)

PeopleCert

2025

Managing Jira Projects for Data Center

Atlassian

2025

ITIL4 Master

PeopleCert

2024

DevOps Foundation

PeopleCert

2024

WebSphere Application Server V9 Administration

IBM

2024

DevOps Leader v2.1

PeopleCert

2024

Professional Scrum Product Owner™ II (PSPO II)

scrum.org

2022

Professional Scrum™ with Kanban I (PSK I)

scrum.org

2022

Professional Scrum Product Owner™ I (PSPO I)

scrum.org

2021

Professional Scrum Master™ I (PSM I)

scrum.org

2021

Certified in Managing Jira Cloud Projects

Atlassian

2021


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