03.04.2026 aktualisiert

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100 % verfügbar

Senior ITSM Specialist | Service Management IT Operations | Automation | M365 | Global IT Operations

Sassnitz, Deutschland
Nur Remote
Bachelor's Degree, E-Business
Sassnitz, Deutschland
Nur Remote
Bachelor's Degree, E-Business

Profilanlagen

Simon_Wojciechowski_linkedin_cv_2.pdf
Szymon_Wojciechowski- google Cloud Fundamentals.pdf
Szymon_Wojciechowski.pdf
CitiCSTP032013.pdf
CitiCSTP042013.pdf

Über mich

Senior IT Spezialist mit über 20 Jahren Erfahrung in IT Operations, IT Service Management (ITSM) und digitalen Arbeitsplatzumgebungen. Umfassende Expertise in Microsoft 365, ITSM-Plattformen (Freshservice, ServiceNow).

Skills

Microsoft AzureChange ManagementMicrosoft Exchange ServerIt-GovernanceIt Service ManagementAzure Active DirectoryService ManagementMicrosoft SharepointSla ManagementGoogle CloudCloud TechnologiesMicrosoft InTuneServiceNow IT-BetriebsmanagementMicrosoft TeamsService Delivery ManagementFreelancing
IT Service Management (ITSM) & Service Operations
Comprehensive expertise in IT Service Management frameworks, service delivery optimization, and operational excellence across global environments with nearly 20 years of experience.

Microsoft 365 Governance & Digital Workplace
Advanced knowledge in Microsoft 365 governance, role-based access model optimization, and digital workplace transformation including Exchange, SharePoint, and Teams administration.

Automation & Process Optimization
Specialized skills in workflow automation using Freshservice, ServiceNow, and n8n platforms, with focus on ticket reduction strategies and automation-driven efficiency at scale.

SLA & KPI Performance Management
Expertise in service level agreement governance, performance tracking, and measurable KPI implementation for operational excellence.

Global IT Operations
Cross-regional IT operations management and stakeholder coordination across EMEA and North America regions.

Infrastructure Readiness & SAP Environments
Large-scale deployment readiness including SAP infrastructure across multiple German locations and production environments.

Industrial Automation Systems
Technical support and operation of automated production systems including Marel Innova & Afak systems in manufacturing environments.

IT Compliance & Audit
Software licensing compliance, hardware inventory verification, and IT governance standards implementation.

Sprachen

DeutschGrundkenntnisseEnglischverhandlungssicherPolnischMuttersprache

Projekthistorie

Service Desk Lead EMEA & NAM

Thai Union Group PCL
Leader of regional IT Service operations across EMEA & North America, responsible for service performance, governance and continuous transformation initiatives. Leading cross-regional Service Desk activities, ensuring operational stability, SLA adherence and high customer satisfaction across multiple business units.

IT Specialist

Thai Union Group PCL
Served as IT Specialist supporting production and office environments, ensuring operational stability of IT infrastructure and business-critical systems. Administration and support of Microsoft 365 environment, endpoint lifecycle management, and coordination with infrastructure, SAP, and global digital teams.

Automation Systems Specialist

EURO-Baltic FischverarbeitungsGmbH
Responsible for operation and technical support of automated production systems within industrial food manufacturing environment. Monitoring and support of automation systems, troubleshooting system interruptions, ensuring system stability and minimizing production downtime.

IT Support Specialist - Operations

Citi
Provided technical support within a national banking environment, supporting business users across multiple locations in Poland. Incident analysis and structured escalation, workstation lifecycle management, validation of issue resolution and service quality in a regulated financial environment.

IT Support Specialist - Healthcare Systems

LUX MED
Provided IT support within a healthcare organization, ensuring stable operation of medical and administrative systems in a regulated environment. Troubleshooting hardware and software issues, incident handling, monitoring and management of temporary software licenses.

IT Auditor

Fuego
Responsible for conducting IT audits related to software licensing, hardware inventory and compliance verification within enterprise client environments. IT asset and software compliance analysis, verification of hardware and software inventory, documentation and reporting of audit findings.

Key Account Manager

Qumak S.A.
Responsible for corporate client engagement and IT solution consulting within enterprise environments. Presentation and consulting of IT infrastructure and business solutions, preparation of technical-commercial proposals, coordination of client meetings and product demonstrations.

Junior IT Administrator

City Office of Zabki
Began professional career in IT within a public administration environment. Supported daily operations of municipal IT systems, including network administration, workstation setup and user support. Gained foundational experience in IT infrastructure, system monitoring and public sector service operations.

Zertifikate

Google Cloud: Introduction to AI and Machine Learn

Compendium Centrum Edukacyjne

2026

Google Cloud Fundamentals: Core Infrastructure

Compendium Centrum Edukacyjne

2026

MS – Windows Server 2008

COMBIDATA Poland sp. z o.o. (Grupa Asseco)

2012

MCTS – Windows 7 & Office 2010, Deployment

Microsoft

2012

Microsoft Certified Technology Specialist (MCTS)

Microsoft

2012

Cisco Networking Academy – CCNA Discovery

Cisco Networking Academy

2011

Information Security Training (ICT Security)

KOMES

2011

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