24.06.2026 aktualisiert

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100 % verfügbar

Senior International Operations & Digital Solutions Consultant

Berlin, Deutschland
Weltweit
Bachelor of Arts in Philosophy
Berlin, Deutschland
Weltweit
Bachelor of Arts in Philosophy

Profilanlagen

CV EE 2026 M.pdf

Über mich

Serving for more than 15 years the local and international community in export logistics, supply chain coordination, ERP systems, and customer success. As a freelance consultant, I support small businesses with process optimization, technical assistance, and digital operations.

Skills

Technische AnalyseCustomer AdvocacyDigital Asset ManagementIt OperationsOracle NetSuiteOracle Application FrameworksImport/Export LogistikOperational Support and Analysis (OSA)Netsuite ErpZendesk
ERP Systems & Operations Management
Extensive experience with Oracle E-Business Suite (EBS), Oracle Agile PLM, NetSuite, and OBIEE for managing complex international logistics operations, order processing, inventory tracking, and compliance with export regulations.

International Logistics & Supply Chain Coordination
Over 15 years of expertise coordinating international shipments, managing global accounts across USA, Canada, LATAM, EMEA, and APAC, and overseeing full order-to-delivery processes.

Digital Content Production
Proficiency in HTML, CSS, JavaScript, and React JS for building digital platforms, combined with skills in DaVinci Resolve, Adobe Premiere, and Adobe After Effects for digital content creation and media production.

Customer Success & Technical Support
Proven track record in handling high-volume customer interactions, troubleshooting technical issues, and maintaining customer satisfaction across multiple industries including medical devices, drones, and telecommunications.

CRM & Customer Service Platforms
Hands-on experience with Zendesk, Agile, and various CRM tools to document technical issues, track customer history, and maintain clear communication threads for every case.

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2020

Sprachen

DeutschGrundkenntnisseEnglischverhandlungssicherSpanischMuttersprache

Projekthistorie

Intl. Logistics & Export Coordinator

Enovis (DJO Global)

Pharma und Medizintechnik

500-1000 Mitarbeiter

  1. Main point of contact for 46 global accounts across the USA, Canada, LATAM, EMEA, and APAC in the orthopedic and surgical medical device industry.
  2. Manage the full order-to-delivery process for more than $100K USD in monthly revenue while ensuring compliance with international export regulations.
  3. Coordinate about 20 international shipments per week, between global customers and U.S. based warehouses to prevent delays in the supply chain.
  4. Use Oracle, NetSuite, and Agile daily to track inventory, process complex orders, and maintain clean data for the logistics team.
  5. Work closely with distributors and resellers to solve shipping discrepancies and customs issues, keeping communication clear and expectations realistic.

Positions held:
International Logistics CSR & Export Coordinator (2018 – Present).
First Response Representative (2017 – 2018).
Customer Service Representative Level 3 (2016 – 2017).

Logistics Consultant & Social Media Manager

Coffee2Go

Konsumgüter und Handel

10-50 Mitarbeiter

  1. Redesigned how inventory was tracked and managed, which helped cut down delivery delays by 35% and made stock levels much more predictable.
  2. Took over vendor coordination to make sure supplies arrived on time across different locations, avoiding the common " out of stock" issues during peak hours.
  3. Set up a practical system for handling orders from both walk-in customers and online delivery apps, making the daily operation run much smoother.
  4. Handled the brand' s social media presence as the main point of contact, answering questions and solving customer complaints with a personal touch.
  5. Built a simple but effective customer service plan for social media that boosted satisfaction by 40% and turned occasional flyers into regular customers.
  6. Tracked weekly engagement and customer feedback to understand what people actually wanted, adjusting our service and posts based on those real insights.
Key Achievements:
  1. Key Solved recurring inventory shortages through better planning and direct communication with suppliers.
  2. Improved the brand' s reputation by being fast and helpful on social media, which directly helped the business grow its local presence.

Digital Operations & Project Management

Latitud 32

Medien und Verlage

< 10 Mitarbeiter

  1. Worked with artists, promoters, and project collaborators to turn ideas into a functional digital platform for the regional music community.
  2. Built and managed a large scale database of artists and events, focusing on creating a clean information architecture that could scale as the project grew.
  3. Developed a dynamic directory with custom search tools and a weekly update system, ensuring the data was always fresh and easy for users to find.
  4. Handled the full user experience, from UI optimization and mobile compatibility to solving technical bugs, making sure the platform stayed online and ran smoothly.
  5. Applied my background in logistics and customer support to keep the project on track, managing deadlines and artists ' expectations with a very organized, "hands on " approach.
Key Achievements:
  1. Launched a digital hub that increased visibility for local talent and streamlined how cultural events were promoted in the region.
  2. Delivered a user-friendly product by combining technical development with a clear focus on the end user’s needs.

Technical Support & CS Rep

3D Robotics

Internet und Informationstechnologie

50-250 Mitarbeiter

  1. Provided technical assistance and troubleshooting for professional grade drones used in mapping, emergency response, and media production for the USA, Canadian and Mexican market.
  2. Handled a high volume of daily interactions, including over 50 calls, emails and chat inquiries, maintaining a fast paced workflow.
  3. Responded to troubleshooting tickets in under one hour to help clients and distributors get their equipment back in the air as quickly as possible.
  4. Worked directly with end users and international distributors to test hardware and solve software issues by phone, email, and on-site support.
  5. Used Zendesk and NetSuite daily to document technical issues, track customer history, and maintain a clear communication thread for every case.
Positions held:
Technical Support Agent Level 1 (2014 – 2016).
Customer Service Representative Level 3 (2013 – 2014).

Research Analyst & Recruiter

Sparrow Company LLC

Marketing, PR und Design

10-50 Mitarbeiter

  1. Provided recruiting support for executive search firms serving the construction and manufacturing sectors, including clients such as CEMEX, Holcim, and Baker Construction.
  2. Managed an average hiring rate of 80%, focusing on finding the right fit for specialized roles through deep research and a thorough understanding of client needs.
  3. Used various platforms like LinkedIn, Indeed, and Monster to identify and vet candidates, being a bridge between high level firms and potential talent in the USA and Mexico.
  4. Focused on delivering a high standard of customer service, prepared candidate profiles and research reports based on each client's hiring requirements.
  5. Built strong working relationships with corporate clients and gained experience supporting large industrial organizations.

Customer Service Rep 3

Telvista (Grupo Carso)

Konsumgüter und Handel

500-1000 Mitarbeiter

  1. Started my career providing phone based support for major firms in the USA and LATAM across sectors like telecommunications, transportation, and consumer electronics.
  2. Handled more than 70 calls per day, assisting customers with technical and account-related issues in a fast paced environment.
  3. Adapted quickly to different client requirements and service protocols for different industries, ensuring accurate data entry and quality service standards.
  4. Participated in weekly training sessions to improve technical knowledge and communication skills, consistently meeting performance metrics in a high pressure environment.
  5. Learned to use complex internal databases and CRM tools to track customer history and resolve inquiries on the first call whenever possible

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