Profilbild von Anonymes Profil, Senior Consultant, Projektleitung, Business Analysis, Product Owner, Prozessdesign, Kundenzentrik
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Letztes Update: 05.01.2024

Senior Consultant, Projektleitung, Business Analysis, Product Owner, Prozessdesign, Kundenzentrik

Abschluss: MSc EPFL
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (verhandlungssicher) | englisch (verhandlungssicher) | französisch (Muttersprache) | spanisch (gut)

Dateianlagen

CV-FannyChiabaut_071223.pdf

Skills

Senior Consultant / Business Analyst / Product Owner / Project Manager  mit > 15 Jahren Projekterfahrung in diversen Branche.
Sehr struktierte, sehr gute Analysefähigkeiten und vernetztes Denken, Team fähig und empatisch.
Digitale Transformation, User Centered Design, Prozessanpassungen, Schulungen, Stakeholder Management, Analyse durchführen und Problemlösungen definieren, Customer Journeys....

Aus- und Weiterbildungen:
- MSc Microtechnology (2006, Ecole Polytechnique Federale de Lausanne EPFL)
- MAS Strategic Design (2023, ZhDK)

Zertifizierungen:
- Certified Agile Business Analyst (2018, CABA, iSQI)
- Certified Scrum Product Owner (2016, CSPO, Scrum Alliance)
- Certified Professional for Requirement Engineering (2014, CPRE, IREB)
- Project Management (2010, IPMA D, IPMA)

Team player, problem solver, structured thinking, hands-on, curious
 

Projekthistorie

03/2019 - bis jetzt
Senior Consultant
Viseca Payment Services (Banken und Finanzdienstleistungen, 250-500 Mitarbeiter)

  • Project management
  • Analysis the impacts of PCI DSS (Payment Card Industry Data Security Standard) on all internal processes (credit card issuing, customer relationship, fraud) and design solution for CRM application, manage progress of implementation, support by testing and roll out
  • Business analysis and requirement engineering for the CRM application for a strategic project

04/2016 - 03/2019
Business Analyst, Product Owner, Training coordinator on digitalisation projects (E-Commerce, CRM, ECM, DMS)
foryouandyourcustomers (Internet und Informationstechnologie, 50-250 Mitarbeiter)

  • Senior business analyst: analyse impact of integration of the new ERP solution with the existing ECM/DMS solution on the client engagement process, propose suitable solution for future process, identify and prioritise functional requirements, specify requirements

  • Training coordinator: organise and coordinate trainings, update client internal webpage

  • CRM Business analyst: Analyse existing processes for address management and client data management, analyse and specify requirements for the implementation of the loyalty and credit card processes into the new CRM solution (BSI CRM), design new processes, test and validate solution

  • Product Owner for the implementation of the new PIM solution: customer relationship management, backlog grooming, prioritisation of requirements, creation of training material, provide trainings


03/2015 - 04/2016
Consulting, Product Owner, Business Manager
Orbium AG (Banken und Finanzdienstleistungen, 250-500 Mitarbeiter)

  • Expert Review and consulting on Avaloq implementation project: Review and adapt solution for the access rights management of client data and permissions (Core banking Software)

  • Product Owner for the software SecurEasy (Access right management): Customer relationship management, analysing of the customers needs and issues, specification of the requirements, prioriztation of requirements, delivery of new solution, update training materials

  • Setup new business line: offers training, consulting and support services to clients using Orbium’s software solutions (banks implementing or using the Avaloq Core Banking Software). Operative tasks: update Training material, deliver end user trainings, Gather clients feedbacks, write and specify business requirements. Strategic tasks: promote new services in-house and by customers.


11/2010 - 02/2015
Business Analyst, Stream Lead CRM/FATCA
Bank Julius Bär

  • BA Stream lead of FATCA Project: Managing BA team (4 FTEs), review business specification and solution designed for the account opening of legal entity clients and review of existing client (diligent review). Provide trainings to employees (front and back office).

  • Business Analyst: Analyse impacts of FATCA regulations on the account opening process for private client, write business specifications for the CRM systems, test and validate solution.

  • Business Analyst: Analyse impacts of FATCA regulations on the client reporting to US tax authorities, write business specifications for the reporting solution, test and validate solution

  • CRM Business Analyst: analyse requirements, write business specification for diverse CRM topics , test and validate solution, provide trainings and 3rd level support


Reisebereitschaft

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Profilbild von Anonymes Profil, Senior Consultant, Projektleitung, Business Analysis, Product Owner, Prozessdesign, Kundenzentrik Senior Consultant, Projektleitung, Business Analysis, Product Owner, Prozessdesign, Kundenzentrik
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