21.08.2025 aktualisiert

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SAP CRM Techno Functional Consultant

Frankfurt, Deutschland
Deutschland
Master of Computer Application
Frankfurt, Deutschland
Deutschland
Master of Computer Application

Profilanlagen

CV - Neeraj Gupta

Skills

ArchitekturDistributionspolitikBusiness MarketingBlaupausenKundenbeziehungsmanagementGeschäftsprozesseGeschäftsanforderungenDatenmanagementMiddlewareVertriebFunktionelles DesignErdkundeWebserverSAP IDocMarketing-AktivitätenProjektmanagementOpen Data ProtocolVorverkaufPreisstrategienWebuiVerkaufsprozessSales ManagementKundenauftragSAP ABAPSAP ApplicationsSAP CRMSAP HANASAP PI/POSAP R/3SAP SDSuchmaschinenmarketingPräsentationenKommissionierenSAP FioriIntegrationstestsCoaching und MentoringSAP UI5Offshore-ArbeitenVerkaufsberichte
I am working as a Solution Consultant having more than 13 years of experience in SAP CRM Techno Functional (6 year), SD Techno Functional (3 year) , SAP C/4 HANA Sales and Service Consultant, SAP ABAP, SAP HANA, SAP Gateway , SAP UI5, and SAP ABAP CRM. ● Expertise in managing the critical requirements and implementation aspects of the SAP C/4 HANA projects encompassing sales, service, and marketing processes. ● Extensive experience in business process definition and integration of business processes using middleware for orchestration such as SAP PI or SAP CPI. ● Experienced in implementation of IT projects from blueprint to go-live and support/enhancements. ● Exposure to pre-sales & support activities including proposals, demos, workshops, and client presentations. ● Excellent communication skills & customer facing experience spanning geographies (USA, Europe, APAC). ● In-depth understanding of SAP CRM functional and technical aspect, SAP SD Techno functional technical aspect, SAP OData components, architecture, configuration, and integration. ● Well-rounded experience with SAP CRM sales and marketing techniques. ● Familiar with SAP products including SAP R/3 4.7 and SAP modules. ● Proficient in the use of Company Name Project and similar project management tool. ● Good understanding of Middleware settings and WebUI configuration. ● Utilized Base Functions and IC Web Client functions to customize business scenario. ● Provided training and coaching on various CRM configuration processes. ● Involved in gathering business requirements for prospects, accounts and contacts, activities, opportunities, groupware integration and sales pipeline reports. ● Proficient knowledge of Order to Cash (OTC) Process. ● Wrote functional specification documents for Activities, Tasks, Opportunities and Sales Reports. ● Configured BP Roles, Activity Types, Opportunity Types, Number Range, Date Profiles, Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action Profile, Navigation Bar profile, views, work centers, direct links, and outlook integration. ● Worked on the configuration of Component Availability and determining the Item Categories for the Variant Configuration Participated with the business and SAP teams to set up Sales Areas including Sales Organizations, Distribution Channels, and Divisions. ● Configured custom Sales Document Types for Client Rush Orders, Cash Orders, Scheduling Agreements, Free of Charge deliveries and respective, Item Categories, and Schedule Line Categories. ● Configured Sales Document Types, Item category and Schedule Line Category as per the client requirements. ● Worked on various assignments such as Item Category Assignment to Sales Order Types, Schedule Line Categories to Item Categories. ● Configured various Pricing Procedure Determination including Condition Tables, Access Sequences, Condition Types, Pricing Procedures, and related assignments. ● Customized material master classification and characteristics to master data Worked on integration testing and testing of various transactions. ● Generated mapping documents between SAP for EDI transactions (both inbound and outbound), partner determination and output determination, creation of partner profiles, IDOC extensions and IDOC types, verification of outbound IDOC and of inbound IDOC, ALE, workflow basics and user exits. ● Having very good working experience and providing solutions on SAP HANA, CDS views, BOPF etc. ● In Depth understanding of integration among core process between SD, SRM, GATP Process. ● Having good knowledge in SAP UI5. ● Experience in SAP CRM versions 7.0. ● Working experience as an onshore and offshore co-ordinator and handled a team of size more than 20 people. ● Delivered Implementation, rollout, and support projects. ● Participated in many client workshops for getting requirement, understanding their business need and providing solutions. ● Very good exposure of working in onshore and offshore model. skills CDS views, BOPF etc. ● In Depth understanding of integration among core processes between SD, SRM, GATP Process. ● Having good knowledge in SAP UI5. ● Experience in SAP CRM versions 7.0. ● Working experience as an onshore and offshore co-ordinator and handled a team of size more than 20 people. ● Delivered Implementation, rollout, and support projects. ● Participated in many client workshops for getting requirement, understanding their business need and providing solutions. ● Very good exposure of working in onshore and offshore model. skills CDS views, BOPF etc. ● In Depth understanding of integration among core processes between SD, SRM, GATP Process. ● Having good knowledge in SAP UI5. ● Experience in SAP CRM versions 7.0. ● Working experience as an onshore and offshore co-ordinator and handled a team of size more than 20 people. ● Delivered Implementation, rollout, and support projects. ● Participated in many client workshops for getting requirement, understanding their business need and providing solutions. ● Very good exposure of working in onshore and offshore model. skills ● Delivered Implementation, rollout, and support projects. ● Participated in many client workshops for getting requirement, understanding their business need and providing solutions. ● Very good exposure of working in onshore and offshore model. skills ● Delivered Implementation, rollout, and support projects. ● Participated in many client workshops for getting requirement, understanding their business need and providing solutions. ● Very good exposure of working in onshore and offshore model. skills

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2020

Sprachen

DeutschGrundkenntnisseEnglischMuttersprache

Projekthistorie

SAP CRM ABAP UI5/Fiori Consultant

Blueprint design and Functional Specification documentation.
● Attending workshops to understand client requirement and preparing functional design.
● Working on business configuration, scoping, and fine tuning of the business objects.
● Contract determination for the ticket creation.
● Actively partner with the various teams through knowledge transfer and “brain building”
for speedy and consistent solutions for business users.
● Creation and customizing Business Partners, Maintain Business Partner Relationships,
and Creation of Organizational Model.
● Configured and customized Transactions related to Interaction record, Service Request,
Task Creation.
● Configuration of function profile related to interaction centre.
● Configured Multi level Categorization for Service requests.
● Configured and customized transaction, Number Ranges, Action profiles and Partner
determination procedures (PDP), Date Management.
● PFCG role creation and assigning relevant authorization objects.
● Developed User Manuals and handled user training sessions.
● Configuration of transaction launcher to show third party URL (Service 2) on web UI.
● To configure personalization of web UI.
● Configuration of alert framework to help agent by providing the information about the
customer.
● To show the service history of vehicle (to show the data in interaction centre that are
coming through proxy and show in web ui).
● Supported middleware issue like BDOC monitoring and request uploads, inbound and
outbound queues stuck. BDOC failure, restructuring BDOC data.
● Uploading requests for single business partners and writing report program and
scheduling them as Customizing Job load run for a set of Job loads/objects in
middleware.
● Good in Analysing business requirements, SAP Technical design, Configuration,
Development,
● problem solving, SPRO Customization and Debugging.
● CRM WEB UI 7.0 Enhancement, Advance Enhancement tool (AET)
● CRM 7.0 Web-UI Customization & development, Business Roles, and Navigation
Bar Customizing,
● Transaction Launcher, UI Configuration Tool and Design Layer Configuration,
Factsheet and Web
● Service Tool, IC Web Client technology and UI configuration, Business Object Layer
(BOL)
● Programming, Generic interaction layer Programming, Action Profile, Alert
Framework.

SAP CRM ABAP Techno Functional Role

Creation and customizing Business Partners, Maintain Business Partner Relationships,
and Creation of Organizational Model.
● Configured and customized Transactions related to Interaction record, Service Request,
Task Creation.
● Configuration of function profile related to interaction centre.
● Configured Multi level Categorization for Service requests.
● Configured and customized transaction, Number Ranges, Action profiles and Partner
determination procedures (PDP), Date Management.
● PFCG role creation and assigning relevant authorization objects.
● Developed User Manuals and handled user training sessions.
● Configuration of transaction launcher to show third party URL (Service 2) on web UI.
● To configure personalization of web UI.
● Configuration of alert framework to help agent by providing the information about the
customer.
● To show the service history of vehicle (to show the data in interaction centre that
are coming through proxy and show in web ui).
● SMS Integration (To send the SMS after creating a service request).
● To design the action profile for some scenario (like to intimate the supervisor when the
employee responsible change assign to request).
● To design some scenarios in PI System (like to get the request data from DMS and
forward to CRM System, to fetch the service history from DWH System and forward to
CRM System, to implement the file scenario from DMS to CRM system.
● Worked on BDC (Batch Data Communication) using both session and call transaction
methods, SAP Script, ABAP reports (Classical & Interactive), ALE, IDOC,
SMARTFORMS.
● Having good working knowledge of ALV, BAPI and USER EXIT.
● Good knowledge of USER EXITS, Authorization, Smart forms, SAPSCRIPT, Smart
forms.
● Support and develop Fiori Application using SAP UI5.
● Mapping of front-end UI with entity/entity sets of ODATA Service.
● Design and developed ODATA service for developed user interface and integrate with
backend.
● Bug Fixing in development and quality, Testing of Fiori app.

Zertifikate

SAP Certified Development Associate - Programming in SAP S/4HANA, for SAP NetWeaver ABAP Programmer

SAP

2023

SAP Certified Development Associate - SAP Fiori Application Develop

SAP

2023

SAP Certified Development Associate - SAP BTP Extension Developer

SAP

2023

SAP Certified Application Associate - SAP Sales Cloud 2111

SAP

2023

SAP Certified Application Associate - SAP Service Cloud 2111

SAP

2023

SAP CRM Associate Fundamental Version7.0 EHP1.

SAP

2017

Planning and GATP in SAP SCM EHP1

SAP

2017


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