Windows & System Administration, IT Engineer,Desktop Support, Windows migration rollout, SCCM

Salman Shahzad

Frankfurt am Main, Germany             salmanshazad@gmail.com               +4917677980791



SUMMARY

Dedicated IT Systems and Windows  Specialist with 15+ years of experience in SCCM administration, Active Directory, VMware, and network management. Proven expertise in leading large-scale projects, optimizing IT infrastructure, and delivering innovative solutions. Skilled in troubleshooting, automation, and disaster recovery, with a focus on collaboration and efficiency.




EXPERIENCE

IT Support Engineer Level 2-3
Euro Links GmbH                                                                                                                                March 2019 – Present, Frankfurt
EUC Technology Lead
For Infosys @ Mercedes-Benz Group AG                                                                                              April 2021 – Dec 2024, Frankfurt

• Led escalated IT incidents for Mercedes-Benz AG, ensuring timely resolutions, enhancing user satisfaction, and maintaining SLA compliance.
• Configured and managed Microsoft SCCM for mass OS deployments, patch management, and custom package creation, improving system efficiency.
• Spearheaded transition sessions, created knowledge base documentation, and trained new hires, driving seamless knowledge transfer across multiple sites.
• Collaborated with cross-functional teams to implement service improvements, leveraging tools like ServiceNow for incident management.
• Analyzed SCCM logs and deployed PowerShell scripts to troubleshoot OS and application-related issues, significantly reducing downtime.
• Enhanced client environments by onboarding new software and implementing custom registry settings, aligning with business objectives.

Windows 10 HW Rollout Engineer
For Cancom @ BMI Deutschland GmbH                                                                                             Nov 2020 – April 2021, Oberursel

• Oversaw a Windows 7 to Windows 10 migration for 1000 PCs ensuring the rollout was completed within the defined timeline.
• Directed staging and deployment teams, maintaining accurate asset records in DMS and streamlining the hardware refresh process.
• Troubleshoot system issues during deployment, resolving technical challenges in collaboration with internal teams and end-users.
• Delivered progress reports to stakeholders, ensuring transparency and alignment with project milestones.
• Setting up a user profile, data configuring Google Workplace suite with Okta

Windows Rollout Engineer, Staging Team Lead
For DELL EMC @ Munich RE                                                                                                        July 2019 – March 2020, Munich

• Oversaw a Windows 7 to Windows 10 migration for 4,000 PCs and 1,300 HVDs, ensuring the rollout was completed within the defined timeline.
• Directed staging and deployment teams, maintaining accurate asset records in DMS and streamlining the hardware refresh process.
• Troubleshoot system issues during deployment, resolving technical challenges in collaboration with internal teams and end-users.
• Delivered progress reports to stakeholders, ensuring transparency and alignment with project milestones.
• Leveraged SCCM and VMware tools for staging, configuration, and deployment, ensuring a smooth transition to updated systems.

IT  Manager
Canadian Energy Equipment Manufacturing FZE                                                                              March 2016 – October 2018, UAE

• Designed and implemented a VMware datacenter and SAN/iSCSI network, improving scalability and operational efficiency.
• Administered Windows Servers, Exchange Server 2013/2016, and MSSQL databases, ensuring seamless functionality across IT infrastructure.
• Managed enterprise security tools, including FortiGate firewalls, Symantec, and McAfee, enhancing data protection and compliance.
• Migrated and optimized business-critical applications like SAGE300 ERP, boosting productivity and user satisfaction.
• Automated processes using PowerShell scripts, significantly reducing manual workloads and error rates.

System & Network Manager – Support Level 1-3
Sara Trident Emirates LLC                                                                                             March 2008 – March 2016, UAE

• Directed a team in managing domain controllers, VMware data centres, and network infrastructure, supporting over 500 users across multiple sites.
• Spearheaded the migration from Exchange Server 2010 to 2013, integrating domain controllers and AD, and enhancing communication systems.
• Configured ADFS for secure business-to-business trust, enabling seamless integration between systems.
• Monitored and optimized network performance using tools like Network Monitor and Wireshark, reducing downtime by 30%.
• Led disaster recovery planning, utilizing Veeam and Symantec solutions to ensure data integrity and minimal service disruption.

EDUCATION

Bachelor of Computer Science (Hons)
University of Sindh •  Pakistan •  2002 – 2006
Microsoft Certified System Engineer
MCSE ID (1009337) Access Code (0508890316)
Microsoft Endpoint Configuration Manager
Training Program Udemy
IBM BigFix Administration
Training Program Udemy
ITIL Foundation
Training Program Udemy



SKILLS

System Administration: Windows, Active Directory, SCCM, MDT
Network Management: DHCP, DNS, VLANs, WAN, LAN, WLAN
Virtualization Technologies: VMware, Hyper-V
Data Storage: SAN storage, NAS storage, EMC management
Cloud and Remote Management: Office 365, Azure, Remote Desktop Support, TeamViewer, Dameware
Configuration and Troubleshooting: Microsoft desktop operating systems, Custom registry and environment variables, PowerShell scripts
Software Deployment: SCCM, OS deployment, Creating custom packages, programs, and task sequences
Monitoring and Analysis: Analyzing SCCM and various logs, Network Tools (Network Monitor, Wireshark)
Technical Support: SLA-bound Change, Incident, Problem, and Task requests, ServiceNow, ITSM, Remedy (ITIL)
Collaboration and Leadership: Lead transition sessions, Conduct knowledge transfers, Train new joiners, Implement service improvement and transformation initiatives
Hands-on Practice:
SCCM, SCCM Integrated Tools
Windows 10, Windows 11
PCs Hardware Diagnosis, Hardware Upgrades (DELL/HP/Lenovo Hardware)
Network Routers/Switches
MS Office 365 Migration
MS Exchange (2014)
Cisco Routers & VPN, Proxy Configurations
DHCP, DNS, Disk Quota
GPO (Group Policy Object)
Local & Network Printers
BitLocker Encryption
Data Migration, PowerShell Scripts
vSphere, VMware ESXi, vMotion, HA-DRS