19.09.2026 aktualisiert
100 % verfügbar
Salesforce Solution Architect | Public Sector | OmniStudio | Cloud Migration
Riyadh, Saudi Arabien
Nur Remote
B.Eng Electrical & Computer Engineering, Concordia University (2018)Skills
User Experience (UX)Data ArchitectureData MigrationPythonSalesforce CommunitiesApex CodeSalesforce LightningApex Programming3-Tier ArchitecturesRestful Apis
Salesforce Solution Architect with 9+ years delivering end-to-end CRM and digital transformation programmes for government and enterprise clients across Canada, the US and Europe. 18 active Salesforce certifications.
Architecture: Application Architect, Data Architect, Sharing & Visibility Architect. Solution and integration design, enterprise data modelling, API-first architecture, cloud migration, pre-sales solutioning.
Platform: Public Sector Solutions, OmniStudio (OmniScripts, DataRaptors, Integration Procedures, FlexCards), Data Cloud, Sales Cloud, Service Cloud, Experience Cloud, Agentforce, Flow Orchestrator, DocGen.
Development: Apex, Lightning Web Components, SOQL/SOSL, REST and SOAP integration, Platform Developer I & II, JavaScript Developer I.
DevOps: Azure DevOps, Copado, Gearset, GitHub, SFDX, Dataloader.
Selected work: won a competitive RFP by architecting a grantmaking platform integrating four enterprise systems via API-first design; built a national energy portal integrating Salesforce with Azure SQL across 20+ REST endpoints; led a Service Cloud migration consolidating seven legacy systems; delivered bilingual citizen portals reducing manual case processing by around 40%.
Languages: English fluent, French professional, Arabic native. Available fully remote, flexible time zones.
Erfahrung
Berufserfahrung5 - 10 Jahre
Freelancer seit2026
Sprachen
EnglishMutterspracheFrenchgut
Projekthistorie
Designed a case management solution for a multi-channel contact centre, covering case creation, routing, and closure. Automated customer notifications on case resolution, with reminders and escalation if there is no reply.
Delivered multiple client engagements including: Region of Peel - built bilingual resident and agency housing portals using OmniStudio, reducing manual case processing ~40%; Indiana Dept. of Health - delivered demo across 3 functional areas; Investissement Quebec - won competitive RFP architecting a Grantmaking platform integrating 4 enterprise systems via API-first architecture; City of Regina - led Service Cloud migration consolidating ~7 legacy systems; Town of Oakville - delivered org and system health check with 15+ recommendations; ISED Canada - designed end-to-end investigative case management architecture using OmniScripts & Flow Orchestrator; City of Elgin - integrated Salesforce with Box via Apex to automate folder & file creation.
Delivered multiple client projects including: RFP & Internal Projects/Demos - developed tailored RFP solutions and demos using OmniScripts, DataRaptors, LWC, and DocGen; ESDC Canada - built bilingual citizen registration flows using OmniScripts & Translation Workbench; Ontario Public Service - designed OmniStudio DocGen templates; Halton Region - developed 8 core OmniStudio services for portal-based citizen submissions; City of Barrie - implemented Email-to-Case and Web-to-Case; NRCan - built national energy savings citizen portal using LAC & Cloud Experience integrated with Azure SQL via 20+ REST API endpoints; Fairfax County Park Authority - built recreation management portal in LWC.