Strategic Consultant for UX, UX Lead

Independent Strategic consultant for customer centricity + Agile. Hands-on freelance UX/CX lead. Helped improve the lives of millions, growing UX in organizations through a unique blend of creative strategic thinking and quality-focused execution. Focus on early stage project/team ramp-up and excellence in DesignOps/Agile. Very motivating and fun. Compulsory and committed.

Here is my tree of skills: 

<tt> UX Design
│
├─ Content and Writing
│  ├─ Editorial content
│  ├─ Error Messages
│  └─ Microcopy
│
└─ Design Process
   ├─ Accessibility Analysis
   ├─ Card Sorting
   ├─ Design Systems
   ├─ Heuristic Analysis
   ├─ Moodboards
   ├─ Pattern Libraries
   ├─ Prototypes
   ├─ Sitemap
   ├─ Sketches
   ├─ Storyboards
   ├─ Task Analysis
   └─ User Flow
   └─ Wireframes

UX Leadership
│
├─ Mentoring
│  ├─ 1:1 Meetings
│  ├─ Career Path Guidance
│  └─ Skill Development
│
├─ Stakeholder Communication
│  ├─ Aligning UX and Business Goals
│  ├─ Presentations
│  ├─ Reporting
│  └─ Stakeholder Interviews
│
└─ Team Building
   ├─ Recruitment
   ├─ Team Empowering
   └─ Team Workshops

UX Research
│
├─ Qualitative Research
│  ├─ Consumer Journey Map
│  ├─ Diary Studies
│  ├─ Ecosystem Map
│  ├─ Mental Models
│  ├─ Personas
│  ├─ Service Blueprint
│  ├─ User Flow
│  └─ User Interviews & Focus Groups
│
└─ Quantitative Research
   ├─ A/B Test
   ├─ Eyetracking
   ├─ Key Performance Indicators (KPIs)
   ├─ Metrics Analysis
   ├─ Quantitative Surveys
   └─ Usability Testing

UX Strategy
│
├─ Cross-functional Collaboration
│  ├─ Joint Reviews
│  ├─ Stakeholder Management
│  ├─ Use Cases and Scenarios
│  └─ Workshops
│
├─ Strategy Development
│  ├─ Brainstorming
│  ├─ Content Strategy
│  ├─ Goal Setting
│  ├─ Key Performance Indicators
│  ├─ Product/Feature Roadmap
│  ├─ Stakeholders Interviews
│  ├─ SWOT Analysis
│  ├─ UX Maturity Assessment
│  └─ Value Proposition
│
└─ Vision Setting
   ├─ Brand Consistency
   ├─ Design Sprints
   ├─ Long-term UX Goals
   └─ Roadmap Creation

Business Impact
│
├─ Acquisition
├─ Retention
├─ Engagement
├─ Customer Satisfaction
└─ Cost-of-service
</tt>